Enterprise Vault fails to archive or import a Calendar item with 'empty' attachments and may report Event ID 6469, "An exception has occurred."

Article:TECH126054  |  Created: 2010-01-05  |  Updated: 2014-10-08  |  Article URL http://www.symantec.com/docs/TECH126054
Article Type
Technical Solution


Issue



Calendar items that contain an 'empty' attachment, such as an e-mail (or MSG) file that is completely blank, will fail to archive from a mailbox and will not import from a PST file.


Error



A D-Trace of the MigratorServer process when attempting to import a PST with such items may appear similar to the following:
 

(MigratorServer) . DelAttachFromMsgAndAppendList - Processing Calendar Item (point 1)
(MigratorServer) . DelAttachFromMsgAndAppendList - Building attachment list sizes
(MigratorServer) . DelAttachFromMsgAndAppendList - Building HTML and RTF Body of attachment list
(MigratorServer) . DelAttachFromMsgAndAppendList - Getting Attachment Table (Point 2)
(MigratorServer) . DelAttachFromMsgAndAppendList - Constructing Links for attachments (Calendar Item)
(MigratorServer) . DelAttachFromMsgAndAppendList (Exit) |Exception occurred. [0x80020009] |
(MigratorServer) . HRXEX fn trace :|Source : ..\..\Agents\AgentsCommon\AgentsFunctions.cpp (DelAttachFromMsgAndAppendList) Description: Unexpected fn exit path.
(MigratorServer) . CMigrator::DeleteBodyOfShortcut2 (Exit) |Exception occurred. [0x80020009] |
(MigratorServer) . CMigrator::MakeShortcut (Exit) |Exception occurred. [0x80020009] |
(MigratorServer) . CSavesetPersist::ResetStorage LB: 0x21a9a18 Stg(LB): 0x24f318 Stg(doc): 0 File: (null)
(MigratorServer) . Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/PI/e] |
(MigratorServer) . CMigrator::ProcessItem (Exit) |Catastrophic failure [0x8000ffff] |


Solution



Workaround:

Mailbox archiving:
Remove the problem attachment from the message prior to archiving.

PST import:
Change PST import policy to exclude the IPM.Appointment message class.  This will simply move all calendar items to the mailbox at the end of the migration.
 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. 

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Materials

SourceETrack
Value1839053
Description

Certain calendar items with blank attachments fail to archive when user is VC enabled


SourceETrack
Value1954415
Description

When attempting to archive a calendar item, DelAttachFromMsgAndAppendList reports, "Exception occurred 0x80020009"


SourceEvent ID
Value6469
Description

An exception has occurred. Internal reference CMigrator/PI/e


Legacy ID



345340


Article URL http://www.symantec.com/docs/TECH126054


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