Enterprise Vault fails to archive or import a Calendar item with 'empty' attachments and may report Event ID 6469, "An exception has occurred."

Article:TECH126054  |  Created: 2010-01-05  |  Updated: 2011-03-22  |  Article URL http://www.symantec.com/docs/TECH126054
Article Type
Technical Solution


Environment

Issue



Enterprise Vault fails to archive or import a Calendar item with 'empty' attachments and may report Event ID 6469, "An exception has occurred."


Solution



Calendar items that contain an 'empty' attachment, such as an e-mail (or MSG) file that is completely blank, will fail to archive from a mailbox and will not import from a PST file.

A D-Trace of the MigratorServer process when attempting to import a PST with such items may appear similar to the following:
 

 
(MigratorServer) . DelAttachFromMsgAndAppendList - Processing Calendar Item (point 1)
 
(MigratorServer) . DelAttachFromMsgAndAppendList - Building attachment list sizes
 
(MigratorServer) . DelAttachFromMsgAndAppendList - Building HTML and RTF Body of attachment list
 
(MigratorServer) . DelAttachFromMsgAndAppendList - Getting Attachment Table (Point 2)
 
(MigratorServer) . DelAttachFromMsgAndAppendList - Constructing Links for attachments (Calendar Item)
 
(MigratorServer) . DelAttachFromMsgAndAppendList (Exit) |Exception occurred.  [0x80020009] |
 
(MigratorServer) . HRXEX fn trace :|Source     : ..\..\Agents\AgentsCommon\AgentsFunctions.cpp (DelAttachFromMsgAndAppendList) [lines {2400,2494,2498,2523,2553,2560,2572}] built Nov  2 19:37:39 2009|Description: Unexpected fn exit path.
 
(MigratorServer) . CMigrator::DeleteBodyOfShortcut2 (Exit) |Exception occurred.  [0x80020009] |
 
(MigratorServer) . CMigrator::MakeShortcut (Exit) |Exception occurred.  [0x80020009] |
 
(MigratorServer) . CSavesetPersist::ResetStorage LB: 0x21a9a18 Stg(LB): 0x24f318 Stg(doc): 0 File: (null)
 
(MigratorServer) . Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/PI/e] |
 
(MigratorServer) . CMigrator::ProcessItem (Exit) |Catastrophic failure  [0x8000ffff] |
 


Workaround:
Mailbox archiving:
Remove the problem attachment from the message prior to archiving.

PST import:
Change PST import policy to exclude the IPM.Appointment message class.  This will simply move all calendar items to the mailbox at the end of the migration.

 

Supplemental Materials

Value1839053
Description

Certain calendar items with blank attachments fail to archive when user is VC enabled


Value1954415
Description

When attempting to archive a calendar item, DelAttachFromMsgAndAppendList reports, "Exception occurred 0x80020009"


Value6469
Description

An exception has occurred. Internal reference CMigrator/PI/e


Legacy ID



345340


Article URL http://www.symantec.com/docs/TECH126054


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