Startup failure is reported for VSD drivers when a Media Server is running on Windows Server 2008 R2

Article:TECH126107  |  Created: 2010-01-04  |  Updated: 2010-01-17  |  Article URL http://www.symantec.com/docs/TECH126107
Article Type
Technical Solution


Environment

Issue



Startup failure is reported for VSD drivers when a Media Server is running on Windows Server 2008 R2

Error



Event ID 7000: The service failed to start due to the following error:
The system cannot find the device specified.

Solution



Startup failure is reported for VSD drivers when a Media Server is running on Windows Server 2008 R2.

VSD is a device driver for robotics libraries. TechNote 345177 describes the pair of the driver and the inquiry strings of all supported libraries.  Please check the TechNote to determine the VSD driver name.
 http://support.veritas.com/docs/345177

When using HP StorageWorks MSL Tape Libraries, the following message is reported in the system event log.

Log Name:      System
Source:        Service Control Manager
Date:          1/16/2010 4:17:21 AM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Conputer name>
Description:
The BNCHMRK2 service failed to start due to the following error:
The system cannot find the device specified.

This is a plug-n-play related message,and can be safely ignored..


Supplemental Materials

SourceEvent ID
Value7000
DescriptionThe service failed to start due to the following error: The system cannot find the device specified

SourceETrack
Value1939789
DescriptionBNCHMRK2 service failed to start is reported on W2K8 R2


Legacy ID



345179


Article URL http://www.symantec.com/docs/TECH126107


Terms of use for this information are found in Legal Notices