Startup failures are reported for SCSI mini port device drivers when a Media Server is running on Windows Server 2008 R2

Article:TECH126110  |  Created: 2010-01-04  |  Updated: 2013-04-30  |  Article URL http://www.symantec.com/docs/TECH126110
Article Type
Technical Solution

Product(s)


Issue



Startup failures are reported for SCSI mini port device drivers when a Media Server is running on Windows Server 2008 R2.

The messages are reported when:

A) During installation of Backup Exec 2010 Media Server with the robotic library support.

B) Every startup time of the server if a robotic library is connected to the server.

 

Table 1 is a list of device drivers where the startup failures are reported on a VMware virtual machine.  Please note that the devices are not connected to the machine.

Table 2 is a list of device drivers where there are some cases in addition to the table 1.

Please also review TECH126107 for Symantec VSD drivers.

 

Table 1 

Device Driver Device Driver Device Driver Device Driver
vsmraid vhdmp stexstor SiSRaid4
SiSRaid2 ql40xx ql2300 nvstor
nfrd960 msahci MegaSR megasas
LSI_SCSI LSI_SAS2 LSI_SAS LSI_FC
iirsp iaStorV HpSAMD elxstor
arcsas arc amdsbs amdsata
adpahci adp94xx    

 

Table 2

Device Driver Device Driver Device Driver Device Driver
adpu320
      iastorv
 
 

 

 

 


Error



Event ID: 7000 The service failed to start due to the following error:

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 


 


Cause



SCSIChanger is a driver of Backup Exec for the robotic library support and depends on SCSI Mini port class.  During start of SCSIChanger, Windows 2008 R2 server requests to start all of the SCSI Mini port class device drivers and reports the startup failure even though the devices are not connected.

 

Microsoft has determined that this is an Operating System issue described in Microsoft KB 933757.

support.microsoft.com/kb/933757

 

Note: If Microsoft KB 933757 cannot be browsed in your language, browse the next Japanese KB and perform machine translation to your language.

support.microsoft.com/kb/933757/ja

 


Solution



The messages can be ignored safely because the devices are not connected to the server.

To disable the message please perform one of following:

A) Do not install the robotic library support if a robotic library is not connected to the server.

B) Change start type of the drivers registry to 0x4 (disabled)

 

Please refer to the Microsoft KB 103000 to edit the drivers registry.

support.microsoft.com/kb/103000

 

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes
 

 


Supplemental Materials

Value1939788
Description

Driver of SCSI miniport class will report startup failure during installation or boot


SourceEvent ID
Value7000
Description

The service failed to start due to the following error



Legacy ID



345176


Article URL http://www.symantec.com/docs/TECH126110


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