Hyper-V guest backups fail with: "Virtual machine 'SERVER-' has been excluded from the backup because it must be put in a saved state to back up."

Article:TECH126115  |  Created: 2010-01-03  |  Updated: 2011-05-05  |  Article URL http://www.symantec.com/docs/TECH126115
Article Type
Technical Solution


Environment

Issue



Hyper-V guest backups fail with: "Virtual machine 'SERVER-' has been excluded from the backup because it must be put in a saved state to back up."


Error



Virtual machine "GUEST" has been excluded from the backup because it must be put in a saved state to back up.


Solution





In situations where Microsoft System Center Virtual Machine Manager (SCVMM) is being used to manage Hyper-V guests, outdated tools and Hyper-V integration components may cause the backup job to fail even if the virtual machine meets all the other pre-requisites for an online backup.  


This is due to API calls made to the Hyper-V VSS writer and VSS writers inside the guest, which allow for successful enumeration and backup of guest machines.



Hyper-V SCVMM 2008 R1 tools may cause this issue.  


NOTE: Symantec recommends that SCVMM 2008 R2 be installed to manage any environment that is protected by Backup Exec 12.5 or greater.





Resolution:

  • Remove the SCVMM 2008 R1 tools from the Guest Virtual Machine.
  • Reboot the Guest Virtual Machine.
  • Upgrade Microsoft System Center Virtual Machine Manger (SCVMM) to 2008 R2 version or above.
  • Push tools to any guests by right clicking on the guest machine from SCVMM 2008 R2 or above console and selecting: "Install virtual guest services".
  • Re-attempt the Backup Exec Hyper-V Agent guest backup.


Legacy ID



345121


Article URL http://www.symantec.com/docs/TECH126115


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