Previous version of Fixinstall.bat files for LSR (LiveState Recovery) and BESR (Backup Exec System Recovery) register the incorrect registry values and an updated Fixinstall.bat with the correct values is now available

Article:TECH126117  |  Created: 2010-01-03  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH126117
Article Type
Technical Solution

Product(s)

Environment

Issue



Previous version of Fixinstall.bat files for LSR (LiveState Recovery) and BESR (Backup Exec System Recovery) register the incorrect registry values and an updated Fixinstall.bat with the correct values is now available


Solution




Issue:

Fixinstall.bat files of each LSR and BESR products register the incorrect values of below.

Incorrect values:
----------------------------------------------------------------------------------------
 reg add HKLM\SYSTEM\CurrentControlSet\Services\GearAspiWDM /v Start /t REG_DWORD /d 1 /f
 reg add HKLM\SYSTEM\CurrentControlSet\Services\V2IMount /v Start /t REG_DWORD /d 1 /f
(Note: in BESR 2010, V2IMount has been replaced with GenericMount)
 HKLM\SYSTEM\CurrentControlSet\Services\GearAspiWDM /v Group /d "Filter" /f
 HKLM\SYSTEM\CurrentControlSet\Services\GearAspiWDM /v Group /d PNP Filter /f
---------------------------------------------------------------------------------

Work-around:

1. The correct values that should be listed in the Fixinstall.bat file are shown below:
----------------------------------------------------------------------------------------
 HKLM\SYSTEM\CurrentControlSet\Services\GearAspiWDM /v Start /t REG_DWORD /d 2 /f
 HKLM\SYSTEM\CurrentControlSet\Services\V2IMount /v Start /t REG_DWORD /d 3 /f
(Note: in BESR 2010, V2IMount has been replaced with GenericMount)
 HKLM\SYSTEM\CurrentControlSet\Services\GearAspiWDM /v Group /d "PNP Filter" /f
---------------------------------------------------------------------------------

2. BESR also now uses GearASPIWDM and no longer uses the GearSecurity driver, so the entry below should be removed from the Fixinstall.bat for the BESR products.
--------------------------------------------------------------
 HKLM\SYSTEM\CurrentControlSet\Services\GEARSecurity
--------------------------------------------------------------

3. Save the changes to the Fixinstall.bat File and then execute it on the LSR or BESR Machine(s).


Resolution:


Download the ZIP file below of the new Fixinstall.bat which has the correct registry values listed in it.  The FixinstallBatFiles.zip includes the Fixinstall.bat files of each LSR and BESR products as shown below:

LSR60Fixinstall.bat
BESR65Fixinstall.bat
BESR70Fixinstall.bat
BESR80Fixinstall.bat
BESR85Fixinstall.bat
BESR2010Fixinstall.bat

 

Attachments

FixinstallBatFiles_345047_345047.zip (7 kBytes)

Legacy ID



345047


Article URL http://www.symantec.com/docs/TECH126117


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