The JournalDelete table items will not get removed properly if items are found to be on hold.

Article:TECH126131  |  Created: 2010-01-03  |  Updated: 2013-06-03  |  Article URL http://www.symantec.com/docs/TECH126131
Article Type
Technical Solution

Product(s)

Environment

Issue



The JournalDelete table items will not get removed properly if items are found to be on hold.


Error



The deletion of the item is not currently permitted. Either the item is on hold, or its retention category does not allow deletions, or a compliance device retention period prevents it from being deleted.


This issue can occur if items are in the JournalDelete table and are on hold in the HoldSaveset table. The exception will cause the StorageDelete thread to terminate and items will not be removed from the JournalDelete table properly 


A Dtrace of the StorageDelete process will show the following. For more information on Dtrace please refer to the link in the Related Documents section.

(StorageDelete) <964> EV:M CVault::DeleteSaveset (Exit) |The deletion of the item is not currently permitted. Either the item is on hold, or its retention category does not allow deletions, or a compliance device retention period prevents it from being deleted. [0xc0041a57] |

(StorageDelete) <964> EV:M CStoreAccessor::DeleteItem (Exit) |The deletion of the item is not currently permitted. Either the item is on hold, or its retention category does not allow deletions, or a compliance device retention period prevents it from being deleted. [0xc0041a57] |

(StorageDelete) <964> EV:L CStore::~CStore (Entry) |

(StorageDelete) <964> EV:L CStore::CloseVault (Entry) |

(StorageDelete) <964> EV:L CVault::~CVault (Entry) |

(StorageDelete) <964> EV:M CVault::~CVault (Exit) |Exception occurred. [0x80020009] |

(StorageDelete) <964> EV:L CExclusiveUseThread::EndExclusiveUse (Entry) |

(StorageDelete) <964> EV:M CExclusiveUseThread::EndExclusiveUse (Exit) |Exception occurred. [0x80020009] |

(StorageDelete) <964> EV:M CStore::CloseVault (Exit) |Exception occurred. [0x80020009] |

 


Solution



This issue has been addressed as part of the following release:

 
 
Hotfix for Enterprise Vault (EV) 8.0 SP3, Build 1845
 
 
Hotfix for Enterprise Vault (EV) 8.0 SP4, Build 1991
 
 
Enterprise Vault 8.0 SP5 - Release Details
 
 
Enterprise Vault 9.0 - Release Details

Supplemental Materials

SourceETrack
Value1944775
Description

StorageDelete thread is terminating and not able to clear out items in the JournalDelete table.



Legacy ID



345027


Article URL http://www.symantec.com/docs/TECH126131


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