After install / upgrade or adding license keys to the Backup Exec 2010 Installation, the Backup Exec Server service hangs in a starting state

Article:TECH126174  |  Created: 2010-01-02  |  Updated: 2010-01-30  |  Article URL http://www.symantec.com/docs/TECH126174
Article Type
Technical Solution


Environment

Issue



After install / upgrade or adding license keys to the Backup Exec 2010 Installation, the Backup Exec Server service hangs in a starting state

Error



Windows could not start the Server service
Error 1053. The service did not respond to the start or control request in a timely fashion

Solution




Issue:

After install / upgrade or adding license keys to the Backup Exec 2010 installation, the Backup Exec Server service (beserver.exe) hangs in a starting state.


Solution:


1. Stop all of the Backup Exec processes. To stop the Backup Exec Server processes, please follow instructions in Step 2.

2. Open the Windows Task Manager on the Backup Exec server - Go to Processes tab - and stop any "BESERVER.EXE" and "MSIEXEC.EXE" processes from the list.

3.   Apply Hotfix 348284 (See Related Documents for the link to download the Hotfix).

After applying the Hotfix, reboot the media server and all Backup Exec services should startup properly.

Supplemental Materials

SourceETrack
Value1947691
DescriptionAdding License Keys to an Install of BE causes BEServer to Hang


Legacy ID



344680


Article URL http://www.symantec.com/docs/TECH126174


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