Backup Exec must be installed on a 64-bit machine to backup Exchange 2010

Article:TECH126204  |  Created: 2010-01-02  |  Updated: 2013-02-27  |  Article URL http://www.symantec.com/docs/TECH126204
Article Type
Technical Solution


Issue



Backup job for Microsoft Exchange 2010 fails to run if Backup Exec 2010 is installed on a 32-bit (x86) system.


Error



The job failed with the following error: 0xe000120f - This operation is not supported on 32-bit media servers because Microsoft does not support 32-bit Exchange Management Tools for Exchange Server 2010. You must use a 64-bit media server for this operation.

The following error may be observed in the Windows Event Viewer :

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Description:
Backup Exec Alert: Job Failed
(Server: "ServerName") (Job: "Backup Exchange 2010") Backup Exchange 2010 -- The job failed with the following error: This operation is not supported on 32-bit media servers because Microsoft does not support 32-bit Exchange Management Tools for Exchange Server 2010. You must use a 64-bit media server for this operation.


Cause



To backup a 64-bit Exchange Server from a 32-bit media server, the 32-bit Exchange Management Tools are required on the 32-bit media server.

As Microsoft does not support/provide 32-bit Exchange Management Tools for Exchange Server 2010, a 32-bit media server cannot backup an Exchange 2010 server.


Solution



Install Backup Exec 2010 on a 64-bit machine in order to backup Exchange 2010.

Note: To protect Exchange 2010, Backup Exec must be installed on a Microsoft Windows 2008 SP2 64-bit media server or a Microsoft Windows 2008 R2 64-bit media server. (Backup exec 2010 R2 administrator Guide Page:1095. You can download BE 2010 R2/R3 administrator's guide from this link: www.symantec.com/business/support/index )

Supplemental Materials

SourceUMI
ValueV-79-57344-4623
Description

This operation is not supported on 32-bit media servers because Microsoft does not support 32-bit Exchange Management Tools for Exchange Server 2010. You must use a 64-bit media server for this operation.


SourceEvent ID
Value34113
Description

This operation is not supported on 32-bit media servers because Microsoft does not support 32-bit Exchange Management Tools for Exchange Server 2010. You must use a 64-bit media server for this operation.




Legacy ID



344569


Article URL http://www.symantec.com/docs/TECH126204


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