When attempting to create a Deduplication Storage folder within Backup Exec using the DeDuplication Option "An error occurred while creating the DeDuplication Storage Folder" occurs

Article:TECH126225  |  Created: 2010-01-01  |  Updated: 2012-01-24  |  Article URL http://www.symantec.com/docs/TECH126225
Article Type
Technical Solution


Environment

Issue



When attempting to create a Deduplication Storage folder within Backup Exec using the DeDuplication Option "An error occurred while creating the DeDuplication Storage Folder." occurs


Error



"An error occurred while creating the DeDuplication Storage Folder."


Cause



Account used to create/access the Deduplication Option may not have enough permissions to properly read/write to a DeDuplication Folder.
 


Solution



Confirm the Backup Exec Service Account (BESA) permissions, groups and user rights are applied correctly. Please see the Related Documents section below for further information regarding BESA requirements.

Workaround:

Create/use an alternative BESA account for DeDuplication folder creation.



Legacy ID



343772


Article URL http://www.symantec.com/docs/TECH126225


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