Large amount of items Vault Admin Console under Personal Store Management the does not display results

Article:TECH126302  |  Created: 2010-01-29  |  Updated: 2014-11-07  |  Article URL http://www.symantec.com/docs/TECH126302
Article Type
Technical Solution

Product(s)

Issue



When there are more than a 100,000 items to return in the Vault Admin Console (VAC) under Personal Store Management the request takes a lot of time to return and does not display the results, instead displays nothing.


Error



Event ID: 8391
Description:
The EnterpriseVault.DirectoryService object reported an error.| |Ran out of memory| |

and

Event ID: 13360
Description: An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExtractFromRecordsetToVariant) [lines {1331,1338,1352}] built Jul 3 19:52:25 2009): SQL Command: SELECT PstComputerEntryId,ComputerName,DomainName,ExchangeMailboxEntryId,LastHardDiskSc an,LastRegistryScan,LastNetworkFailure,SearchThisComputer,HardDiskSearchInProgre ss,RegistrySearchInProgress,HardDiskFailureText,RegistryFailureText,ComputerType ,PstDomainEntryId,DomName,SearchThisDomain,SiteEntryId,DnsDomainName FROM PstComputer LEFT JOIN PstDomain ON DomainName = DomName WHERE (ComputerName LIKE ?) AND (DomainName LIKE ?) AND (SiteEntryId = ?) ORDER BY ComputerName

Additional Microsoft supplied information:
Source: Provider
Number: 0x8007000e
SQL State:
Native Error: -2147024882
HRESULT 0x8007000e
Description: Not enough storage is available to complete this operation.


Cause



When the Personal Store Management Computer or Files list) attempts to display the list in the window the request may not return any results if there is more than 100,000 items. Within the Event Viewer log an Event ID 8391 with a "Ran out of memory" error will be generated and Event ID 13360 may also be seen. 


Solution



This issue has been addressed in the following release:
 
Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317

Supplemental Materials

SourceETrack
Value1851891
Description

Vault Admin Console does not show all items it should within the Personal Store Management


SourceEvent ID
Value8391
Description

The EnterpriseVault.DirectoryService object reported an error.| |Ran out of memory| |


SourceEvent ID
Value13360
Description

An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExtractFromRecordsetToVariant) [lines {1331,1338,1352}] built Jul 3 19:52:25 2009): SQL Command: SELECT PstComputerEntryId,ComputerName,DomainName,ExchangeMailboxEntryId,LastHardDiskSc an,LastRegistryScan,LastNetworkFailure,SearchThisComputer,HardDiskSearchInProgre ss,RegistrySearchInProgress,HardDiskFailureText,RegistryFailureText,ComputerType ,PstDomainEntryId,DomName,SearchThisDomain,SiteEntryId,DnsDomainName FROM PstComputer LEFT JOIN PstDomain ON DomainName = DomName WHERE (ComputerName LIKE ?) AND (DomainName LIKE ?) AND (SiteEntryId = ?) ORDER BY ComputerName

Additional Microsoft supplied information:

Source: Provider
Number: 0x8007000e
SQL State:
Native Error: -2147024882
HRESULT 0x8007000e
Description: Not enough storage is available to complete this operation. 



Legacy ID



341590


Article URL http://www.symantec.com/docs/TECH126302


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