Backup Exec hangs or freezes while running remote backups.
| Article:TECH126335 | | | Created: 2010-01-28 | | | Updated: 2012-12-10 | | | Article URL http://www.symantec.com/docs/TECH126335 |
Problem
Backup Exec hangs or freezes while running remote backups.
Error
e0008821: Job was recovered as a result of Backup Exec RPC service starting. No user action is required.
The following error is noted in application log of remote server at the time of backup job:
Event ID: 4
Source: Kerbeors
Type: Error
The kerberos client received a KRB_AP_ERR_MODIFIED error from the server <media server>. The target name used was <remote server>. This indicates that the password used to encrypt the kerberos service ticket is different than that on the target server. Commonly, this is due to identically named machine accounts in the target realm.
Cause
Solution
www.symantec.com/docs/TECH65785
http://support.microsoft.com/kb/558115
Step : 2
1. Check the BeUtility under X:\Program Files\Symantec\Backup Exec\BeUtility.exe.
If the server status Shows "Server paused"
Pause the server on the Backup Exec under Devices
Restart all the Backup Exec Services and unpause the server
Double check the server status shows "Running" in the BE Utility
|
|
| Source | Error Code |
| Value | e0008821 |
| Description | Job was recovered as a result of Backup Exec RPC service starting. No user action is required. |
| Source | Event ID |
| Value | 4 |
| Description | The kerberos client received a KRB_AP_ERR_MODIFIED error from the server <media server>. The target name used was <remote server>. This indicates that the password used to encrypt the kerberos service ticket is different than that on the target server. Commonly, this is due to identically named machine accounts in the target realm. |
Related Articles
Legacy ID
341104
Article URL http://www.symantec.com/docs/TECH126335
Terms of use for this information are found in Legal Notices
Thank you.