Backup of Enterprise Vault 8 Servers fails with - Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode

Article:TECH126340  |  Created: 2010-01-28  |  Updated: 2014-09-25  |  Article URL http://www.symantec.com/docs/TECH126340
Article Type
Technical Solution


Issue



Backup of Enterprise Vault 8 Servers fails with V-79-57344-38146 - Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode

 


Error



Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode. Ensure that the selection is valid for a backup operation, and then try the job again.

V-79-57344-38146


Cause



This issue can be caused by two situations.

Situation 1:

This error occurs because the account used for backing up Enterprise Vault (EV) does not have all of the following permissions
 

  • Manage Vault Store Backup Mode.
  • Manage Index Location Backup Mode. 

Note: In some instances you may need to add the Manage Enterprise Vault task.

Situation 2:

This error also occurs if legacy Enterprise Vault 7.5 registry keys are detected by EV 8.0 during backup operations.  If the legacy keys are detected, the following error appears:

 

Message Id=0xC0041BDC
 
Severity=Error
 
SymbolicName=STORAGE_E_READONLY_MODE_ACTIVE
 
Language=English
 
The Enterprise Vault server is using legacy registry values that place Enterprise Vault into read-only mode.  Backup mode cannot be used until you remove these registry values.  Check the event log on the Enterprise Vault server.
 

 


Solution



Situation 1:

The above permissions will need to be added to the backup account in the EV Authorization Manager.  
For more information on adding permissions and rights in the Authorization Manager refer to the Administrators Guide for EV 8.0.
 www.symantec.com/docs/TECH66548

Extract of Steps:
1. In the EV Admin console, right click on Directory on the EV server and select 'Authorization Manager...'.
2. Expand 'Definitions' then right click on 'Role Definitions' and select 'New Role Definition'.
3. Give the definition a name like 'Backup Role' or something else descriptive for the Backup role.
4. Click 'Add' to add tasks, click the 'Tasks' tab, and add both 'EVT manage Index Location Backup Mode' , 'EVT Manage Vault Store Backup Mode' and ' EVT Manage Vault Store'  
5. Click OK.
6. Right click on Role Assignments and select 'Assign Roles...' Locate the Role Definition you just created and check it.
7. Click OK.
8. Right click on the Role Assignment you created and select 'Assign Windows Users and Groups'.
9. Add the Backup Exec ID to the object list and click 'Check Names' to be sure that the name is resolved.
10. Click OK.
 


Situation 2:
 
1. Remove the legacy Enterprise Vault 7.5 registry keys. 
 2. Restart all Enterprise Vault services. 
 3. Retry the backup operation. 
  
For more information about removing the legacy Enterprise Vault 7.5 registry keys, refer to the following link:  
 

Supplemental Materials

SourceUMI
ValueV-79-57344-38146
Description

Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode


SourceETrack
Value2015269
Description

Enhance technote V-79-57344-38146



Legacy ID



341043


Article URL http://www.symantec.com/docs/TECH126340


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