Unable to install Backup Exec locally on Windows 2008 / 2008 R2 or push install Remote Agents to Windows 7 / 2008 / 2008 R2 or Vista.

Article:TECH126441  |  Created: 2010-01-27  |  Updated: 2014-10-07  |  Article URL http://www.symantec.com/docs/TECH126441
Article Type
Technical Solution

Product(s)


Subject

Issue



Unable to install Backup Exec locally on Windows 2008 / 2008 R2 or push install Remote Agents or Agents for Windows to Windows 7 / 2008 / 2008 R2 or Vista.

 


Error



Access Denied.


Solution



User Account Control (UAC) is one of Windows 7 / 2008 / 2008 R2 or Vista's newest security features. Designed to alert users when an action is being performed that makes a modification to the system, UAC has its place in several situations. However, there are occasions where application compatibility issues require that UAC be disabled. 
 
Rather than changing this setting on each individual server, the change can be made in Group Policy. To do this, create a new Group Policy Object and/or browse to Computer Configuration/Windows Settings/Security Settings/Local Policies/Security Options. On the right hand side of the screen there are a few options to configure that will disable UAC. They are:
 
  • User Account Control: Behavior of the elevation prompt for administrators - Elevate without prompting
  • User Account Control: Detect application installations and prompt for elevation - Disabled
  • User Account Control: Run all administrators in Admin Approval Mode - Disabled
There are quite a few other configurable options for UAC here. If security measures prevents the administrator from disabling UAC, choose the appropriate configuration options rather than just disabling UAC when dealing with an application compatibility issue. One last important note, once these settings are applied a computer restart will be required.
 



Legacy ID



340920


Article URL http://www.symantec.com/docs/TECH126441


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