Robotic Library goes offline while performing any tape operation with error "The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.)"
| Article:TECH126454 | | | Created: 2010-01-26 | | | Updated: 2012-01-25 | | | Article URL http://www.symantec.com/docs/TECH126454 |
Problem
Robotic Library goes offline while performing any tape operation with error "The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.)"
Error
The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline.
Cause
This error can occur due to bad tapes present in the Library or the Tape drive.
Solution
2] Check the System Event Log for Event ID 7, 9, 11 or 15.
- If the following event id's are seen in the event log please refer to Microsoft article given below:
- How to troubleshoot Event ID 9,11 & 15 http://support.microsoft.com/?kbid=154690
|
|
| Source | UMI |
| Value | V-275-550 |
| Description | The robotic library has reported a general hardware error condition. |
| Source | UMI |
| Value | V-79-57344-33290 |
| Description | Library error - a problem, possibly hardware related, has been detected. Cause may be user, device, or system error. Manual intervention may be required. |
| Source | Event ID |
| Value | 5 |
| Description | Parity errors. |
| Source | Event ID |
| Value | 7 |
| Description | Bad blocks. |
| Source | Event ID |
| Value | 9 |
| Description | SCSI bus timeouts. |
| Source | Event ID |
| Value | 11 |
| Description | Controller errors. |
| Source | Event ID |
| Value | 15 |
| Description | Device not ready. |
Related Articles
Legacy ID
340906
Article URL http://www.symantec.com/docs/TECH126454
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