Robotic Library goes offline while performing any tape operation with error "The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.)"

Article:TECH126454  |  Created: 2010-01-26  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH126454
Article Type
Technical Solution

Product(s)

Issue



Robotic Library goes offline while performing any tape operation with error "The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.)"


Error



The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline.


Cause



This error can occur due to bad tapes present in the Library or the Tape drive.


Solution



1] Check if there are bad tapes in the Library & replace the Bad tapes.

2] Check the System Event Log for Event ID 7, 9, 11 or 15.

Supplemental Materials

SourceUMI
ValueV-275-550
Description

The robotic library has reported a general hardware error condition.


SourceUMI
ValueV-79-57344-33290
Description

Library error - a problem, possibly hardware related, has been detected. Cause may be user, device, or system error. Manual intervention may be required.


SourceEvent ID
Value5
Description

Parity errors.


SourceEvent ID
Value7
Description

Bad blocks.


SourceEvent ID
Value9
Description

SCSI bus timeouts.


SourceEvent ID
Value11
Description

Controller errors.


SourceEvent ID
Value15
Description

Device not ready.



Legacy ID



340906


Article URL http://www.symantec.com/docs/TECH126454


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