Symantec Help (SymHelp) Diagnostic Reports

Article:TECH126511

Created: 2010-01-25

Updated: 2013-04-04

Article URL http://www.symantec.com/docs/TECH126511

Article Type
Technical Solution

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Problem

Symantec Help (SymHelp) Diagnostic Reports

Solution

SymHelp performs a series of required and optional diagnostic reports, which are listed below.

As the tool changes, additional reports will be added, some might be removed and others moved to or from required to optional.

Required Checks

Is Symantec Backup Exec the latest version?
Determines if the version of Backup Exec installed is the most recent version.
Is Symantec System Recovery the latest version?
Determines if the version of Symantec System Recovery (previously Backup Exec System Recovery ) installed is the most recent version.
Are Symantec Endpoint Protection Exclusions Configured for Backup Exec Disk-Based Storage Devices?
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH181364
Does the system need to be rebooted?
This check determines if changes to Windows, recently installed applications, or Symantec Backup Exec may require the system to reboot.
The Windows registry contains several locations that indicate there are pending changes that require a reboot.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH78037
Is the Windows Installer service disabled?
Symantec Backup Exec uses the Windows Installer for its installation, and this check determines if the Windows Installer service is disabled.
If the Windows Installer service is disabled, installations that require it will fail.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH127162
Does the logged in user have local Administrative access?
During installations, the Symantec Backup Exec requires that the logged in user has local Administrator permissions.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77908
Does this system meet the minimum requirements for installing Symantec Backup Exec 2010?
Checks if this system meets the minimum requirements for installing Backup Exec.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77971
Does this system meet the minimum requirements for installing Symantec System Recovery 2011?
Checks if this system meets the minimum requirements for installing Symantec System Recovery.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH143398
Are the ADMIN$, C$, IPC$ shares present?
Verifies that the ADMIN$, C$, IPC$ administrative shares are enabled, or remote installations will fail.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77964
Can local users authenticate as themselves?
Tests to see if local users can authenticate as themselves to determine if the "Sharing and security model for local accounts" is set to Guest Only.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH126883
Is the Server service running?
Determines if the Windows Server Service is running.
The Symantec Backup Exec services are dependent on this service to run.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77963
Is the Remote Registry service disabled?
Verifies that the Remote Registry service is not disabled.
This service is required for the following:
Remote installation of Windows Agents.
Installation of the Advanced Open File Option.
Using the Advanced Open File Option Wizard for remote servers.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH126961
Is User Access Control enabled on the client?
Examines Windows environments that support User Access Control to determine if it has been left enabled.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77979
Is File and Printer Sharing for Microsoft Networks enabled?
File and Printer Sharing for Microsoft Networks is required for remote installations to succeed.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77909
Does the Administrator user have a password?
During remote installations, Symantec Backup Exec requires a username and password for authentication.
Typically, the username used for installations is, Administrator.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77892
Are Symantec Backup Exec services and drivers running?
Verifies that all of the services and drivers required for Backup Exec are running correctly.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH78536
Are Symantec Backup Exec System Recovery services and drivers running?
Determines if all of the services and drivers for Backup Exec System Recovery are running correctly.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH128044
Are Symantec System Recovery services and drivers running?
Determines if all of the services and drivers for Symantec System Recovery are running correctly.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH128044
Has Backup Exec Debugging been left enabled?
Checks Backup Exec settings to determine if debugging is enabled.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH128046
Can Backup Exec job log details cause performance problems?
Determines if the detail level for job logs in Backup Exec has been changed from the default setting.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH128049
Is the Microsoft Firewall blocking TCP port 445?
Determines if the Microsoft Windows Firewall is blocking TCP port 445.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH126983
Does the Backup Exec database schema match the installed version of Backup Exec?
Compares the Backup Exec database schema version against the version of Backup Exec.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH128052
Does the DataPartition information in the Backup Exec database match the Backup Exec registry?
Compares the Backup Exec database DataPartition table against corresponding information in the registry.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH136210
Is more than one version of Backup Exec registered with Windows Installer?
Examines the Window Installer for left over versions from upgrades.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH135176
Is Verbose Device and Media debugging enabled?
Determines if the Backup Exec Device and Media debugging has been left enabled.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH73648
Are Windows VSS writers stable?
Examines the state of Windows Volume Shadow Copy Service (VSS) writers.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH128054
Is the Symantec / BE System Recovery VSS Provider Registered with the Windows Volume Shadow Copy Service?
Queries the Windows Volume Shadow Copy Service (VSS) providers for the Symantec / BE System Recovery VSS Provider.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH128056
Has Windows Volume Shadow Copy Service (VSS) logged errors in the Windows Event Logs?
Examines the Windows Event Logs for errors from "VSS" or "VolSnap".
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH129310
Is Windows 2003 Volume Shadow Copy Service (VSS) update rollup package 940349 installed?
Examines the Windows VSS files to determine if rollup package 940349 for Windows 2003 is installed.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH130878
Is Backup Exec or Symantec / BE System Recovery Hotfix/Service Pack ###### installed?
Examines the system to determine if critical Hotfixes or Service Packs have been installed.
Report names will change based on the product, version and update being checked for.
For additional information about this report, use the following link:
http://entsupport.symantec.com/umi/V-370-59792-10000

Optional Checks:

Windows Firewall configuration and exceptions:
The tool checks to determine if the Windows Firewall is configured for Backup Exec to operate correctly.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH126978
Network Port:
Report name: "Are Symantec Backup Exec ports configured correctly?"
For additional information about this report, use the following links:
Backup Exec 11d: http://www.symantec.com/docs/TECH43579
Backup Exec 12.x: http://www.symantec.com/docs/TECH143394
Backup Exec 2010: http://www.symantec.com/docs/TECH143382
Report name: "Are Symantec Backup Exec System Recovery ports configured correctly?"
For additional information about this report, use the following links:
Backup Exec System Recovery 7.x: http://www.symantec.com/docs/TECH54862
Backup Exec System Recovery 8.x: http://www.symantec.com/docs/TECH54862
Backup Exec System Recovery 2010: http://www.symantec.com/docs/TECH54862
Report name: "Are Symantec System Recovery ports configured correctly?"
For additional information about this report, use the following links:
Symantec System Recovery 2011: http://www.symantec.com/docs/TECH54862
Backup Exec 2012 Pre-Migration Report:
Provides list of changes to expect when upgrading to Backup Exec 2012.
Only works for Symantec Backup Exec 2010 & 12.5 products and not the System Recovery products.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH179063
Verify Backup Exec Service Account(s):
The Backup Exec services need to be configured to login as a user.
This report determines if the login user has the appropriate group memberships and privileges.
For additional information about this report, use the following link:
http://www.symantec.com/docs/TECH77982
Hardware Tests:
For additional information regarding these tests, use the following link:
http://www.symantec.com/docs/TECH143569
Exchange Tests:
For additional information regarding these tests, use the following link:
http://www.symantec.com/docs/TECH143571