'Access is denied' message is returned when attempting to add a folder target to a File System Archiving (FSA) volume using a remote Vault Administration Console (VAC).

Article:TECH126924  |  Created: 2010-01-12  |  Updated: 2014-08-07  |  Article URL http://www.symantec.com/docs/TECH126924
Article Type
Technical Solution


Issue



'Access is denied' message is returned when attempting to add a folder target to a File System Archiving (FSA) volume using a remote Vault Administration Console (VAC).


Error



Failed to save or update details for folder 'FolderName' in the Directory Service. Could not mark the folder with File System Archiving information. Access is denied.


Cause



This error is returned when attempting to add a folder target to a volume using a VAC from a computer that is not running a Directory Service locally.

Workaround
Use a VAC that is located on an EV server running the Enterprise Vault Directory Service to add the folder target.  

Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceEvent ID
Value1937323
Description

Access Denied error when attempting to add folder target to FSA volume using remote console.


Legacy ID



340270


Article URL http://www.symantec.com/docs/TECH126924


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