Unable to install Symantec Endpoint Protection after installing Backup Exec System Recovery 2010.

Article:TECH127032  |  Created: 2010-01-08  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH127032
Article Type
Technical Solution


Environment

Issue



Unable to install Symantec Endpoint Protection after installing Backup Exec System Recovery 2010.

Solution



Symantec Endpoint Protection (SEP) will fail to install if Backup Exec System Recovery 2010 is already installed.


Workaround:

This issue is resolved in BESR 2010 SP1.  Install BESR 2010 SP1 first, or if already installed, run LiveUpdate to get the service pack before installing SEP.

(Another workaround would be to install SEP first, and then BESR, but this workaround is not necessary if BESR 2010 SP1 is applied.)





Supplemental Materials

SourceETrack
Value1901034
DescriptionUnable to install SEP after installing BESR

Legacy ID



340154


Article URL http://www.symantec.com/docs/TECH127032


Terms of use for this information are found in Legal Notices