Install of a Backup Exec Hotfix or Service Pack with LiveUpdate or a manual install fails and the SQL Instance Service cannot be restarted when running under the Local System Account

Article:TECH127040  |  Created: 2010-01-08  |  Updated: 2011-10-04  |  Article URL http://www.symantec.com/docs/TECH127040
Article Type
Technical Solution

Product(s)

Subject

Issue



Install of a Backup Exec Hotfix or Service Pack with LiveUpdate or a manual install fails and the SQL Instance Service cannot be restarted when running under the Local System Account.


Error



Errors include:

LU1812
: A program that was part of this update failed when it ran.
LU1806: LiveUpdate was not able to install any of the [number] updates that you selected
v-225-136 the patch failed to install
v-225-204 could not start the sql server SERVERNAME\bkupexec with the instance name mssql$bkupexec
v-225-212 unable to connect to the sql server
 


Cause



Some environments have had this error where SQL needs to run as a regular User Account ID and not Local System Account (LSA).  During the update, the SQL service will attempt to change from LSA to a User ID but will still be stopped from the change.

 


Solution



  • Set the SQL service to logon as an Admin Account.  
    1. Go to Start | Run | Services.msc
    2. Right click on the service | select properties | log on tab | Configure the valid account 
  • Make sure the service will start.
  • Then start the Backup Exec services and try to run the update again.




     

 


Supplemental Materials

SourceError Code
ValueLU1812
Description

A program that was part of this update failed when it ran.


SourceError Code
ValueLU1806
Description

LiveUpdate was not able to install any of the [number] updates that you selected.


SourceUMI
ValueV-225-136
Description

The patch failed to install.


SourceUMI
ValueV-225-204
Description

Could not start the SQL server SERVERNAME\BKUPEXEC  with the instance name MSSQL$BKUPEXEC.


SourceUMI
ValueV-225-212
Description

Unable to connect to the SQL server.


Legacy ID



340144


Article URL http://www.symantec.com/docs/TECH127040


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