Error installing Desktop and Laptop Option Agent. Error 1720. There is a problem with this Windows Installer package.

Article:TECH127100  |  Created: 2010-01-08  |  Updated: 2013-10-31  |  Article URL http://www.symantec.com/docs/TECH127100
Article Type
Technical Solution


Issue



Error installing Desktop and Laptop Option Agent. Error 1720. There is a problem with this Windows Installer package.


Error



Error 1720. There is a problem with this Windows Installer package.


Cause



The Desktop and Laptop Option (DLO) Agent installation may fail with the above error.  If this error is seen, it indicates that there is a problem with either Windows Installer or Windows Script on the computer.


Solution



This issue may be resolved by reinstalling the latest Windows Installer and Windows Script from Microsoft on the problem system. These installations can presently be found at the following links, although these URLs are subject to change:

Windows Installer 3.1 V2.
support.microsoft.com/kb/893803
 
Windows Installer 4.5 Redistributable.
 
Windows Script 5.7 for Windows Server 2000.
 
Windows Script 5.7 for Windows Server 2003.

After both Windows Installer and Windows Script are installed, reboot the problem system and run the installation of the DLO Agent again.
 


Legacy ID



340078


Article URL http://www.symantec.com/docs/TECH127100


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