KNOWN ISSUE: "Index was outside the bounds of the array" when using Submit Advanced Incident form

Article:TECH127230

Created: 2010-03-25

Updated: 2010-07-02

Article URL http://www.symantec.com/docs/TECH127230

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Article Type
Technical Solution

Product(s)

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Problem

After using the Submit Incident (Advanced) form to create a new incident i get the following error in the portal when i click the Submit button:

Error Message:
Index was outside the bounds of the array.

Message Stack:
at System.Array.InternalGetReference(Void* elemRef, Int32 rank, Int32* pIndices)
at System.Array.SetValue(Object value, Int32 index)
at System.Collections.Hashtable.CopyKeys(Array array, Int32 arrayIndex)
at LogicBase.Core.Data.OrchestrationData.get_RootNames()
at LogicBase.Core.Data.OrchestrationData.Commit()
at LogicBase.Core.Models.Dialog.AbstractDialogExecutionEngine.HandleCleanup(TLExecutionContext context)
at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine()
at LogicBase.Core.Models.Dialog.AbstractDialogExecutionDelegate.FollowLink(AbstractDialogExecutionEngine engine, DialogState state, IMultiPathComponent component, IData data, String path)
at LogicBase.Core.Models.Dialog.ASPXTerminateDialogExecutionDelegate.HandleEndInteraction(AbstractDialogExecutionEngine engine, ComposerForm page)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Environment

ServiceDesk Solution 7

ServiceDesk Solution 7 MR1

Cause

This is due to the out of the box configuration of Workflow Server. It stores session information in memory and it is therefore lost after an IIS reset or recycling of the application pool.

Solution

Upgrade to ServiceDesk 7.0 MR2

Supplemental Materials

Source	DEFECT
Value	ETK 1974556
Description	Logged in Etrack (Symantec) database

Legacy ID

52129