KNOWN ISSUE: Application Metering Summary NSEs are not being processed into the SQL database.

Article:TECH127234  |  Created: 2010-03-26  |  Updated: 2010-08-04  |  Article URL
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Article Type
Technical Solution


Application Metering data does not show up in the Symantec Management Console.

There are logs like the following in the Notification Server logs:

Priority: 1
Date: 1/28/2010 2:09:02 PM
Tick Count: 269468
Host Name: ******
Process: AeXSvc (1608)
Thread ID: 34
Module: AeXSVC.exe
Source: Altiris.NS.ResourceManagement.Database.DataLoaderSqlClientInserter.SetColumn
Description: SetColumn: Couldn't set [Total Run Time] to (0.0000).

( Exception Details: System.ArgumentException: Input string was not in a correct format.Couldn't store <0.0000> in Total Run Time Column.  Expected type is Double. ---> System.FormatException: Input string was not in a correct format...


Symantec Management Platform 7.0 on a server with non-English Regional Settings
Inventory Solution 7.0


Notification Server with non-English Regional Settings sends some data to the SQL Server with unexpected formatting (formatted according to English (US) Regional Settings).


Change Regional Settings on the Notification Server to English(US).

Symantec is working on a more permanent fix.

Supplemental Materials

ValueETK 1953022
DescriptionLogged in Etrack (Symantec) database

ValueETK 1987047
DescriptionLogged in Etrack (Symantec) database

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