ERROR: "Object TaskServerHandler is not installed" - Client Task Agent becoming unregistered

Article:TECH127269

Created: 2010-03-31

Updated: 2011-01-11

Article URL http://www.symantec.com/docs/TECH127269

Article Type
Technical Solution

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Problem

Tasks will not run on a client machine with a Console error message "Object TaskServerHandler is not installed". On the Task Status tab in the Agent UI, the Status is listed as 'Agent not Initialized'.

Error

<event date="XXX XX XX:XX:XX" severity="2" hostName="<HOSTNAME>" source="Agent" module="AeXNSAgent.exe" process="AeXNSAgent.exe" pid="4236" thread="4560" tickCount="1266053203"><![CDATA[Object TaskServerHandler is not installed: Invalid class string (-2147221005). This situation should be resolved once the agent rollout has been completed.]]></event>

Environment

Symantec Management Platform SP4, SP5

Client Management Suite SP1, SP2

Cause

This is caused by the Client Task Agent.dll not being registered with the Operating System.

Most commonly this has been observed to be caused by an upgrade to the product/agent and results immediately thereafter. However, it has been observed under other circumstances/environments in which case the exact cause has not been determined.

Solution

The Client Task Agent.dll must be re-registered with the system. This is done by using the following command at a command prompt or script: regsvr32 <filename>. The default path to the file is: C:\Program Files\Altiris\Altiris Agent\Agents\Client Task Agent\ Client Task Agent.dll.

EX:

Use of the regsvr32 command to register the Clietn Task Agent.dll

Legacy ID

52220