KNOWN ISSUE: Errors with Inv_OS_TimeZone dataclass when WMI does not have Caption/Description

Article:TECH127473  |  Created: 2010-05-04  |  Updated: 2011-05-24  |  Article URL http://www.symantec.com/docs/TECH127473
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Article Type
Technical Solution


Issue



Errors with Inv_OS_TimeZone data class when WMI does not have Caption/Description.

After running Hardware Inventory policy on workstation, customer sees the following error in log files and no information appears on Inv_OS_TimeZone for workstation.:

Bad dataloader data : A 'Replace row (rRow)' has been ignored due to missing non-null fields for data class Inv_OS_Timezone (OS Timezone (55c5f30e-b1e8-46ff-802a-1e3dcd9b0da9)) and resource frxpw133, Deleted: FRXPW133 (2d16b327-04dd-478e-9a94-dc9cf5550df1)

Description: AddRow: couldn't add row.
( Exception Details: System.Data.NoNullAllowedException: Column 'Standard Caption' does not allow nulls.

The issue is only with Non-English (French, Swedish) Windows (XP SP3). I have seen the same errors in NS logs in other customers as well (Swedish), so this is not an isolated incident.

Excerpt from the specific Inventory NSE:
<dataClass guid="{55c5f30e-b1e8-46ff-802a-1e3dcd9b0da9}">
  <data>
    <resource partialUpdate="false">
      <row c0="60" c1="-60" c2="Paris, Madrid" c4="Paris, Madrid" hash="1B2M2Y8AsgTpgAmY7PhCfg=="/>
    </resource>
  </data>
</dataClass>


Environment



Inventory Solution 7.0 SP2


Cause



This data class needs C5 column (Caption, non-Null). As this information is most likely from WMI, I asked customer to get the WMI information on Time Zone - WMI information from customer's problematic computer (3 computers with issue were checked):

Bias=60
Caption=
DaylightBias=-60
DaylightDay=5
DaylightDayOfWeek=0
DaylightHour=2
DaylightMillisecond=0
DaylightMinute=0
DaylightMonth=3
DaylightName=Paris, Madrid
DaylightSecond=0
DaylightYear=0
Description=
SettingID=
StandardBias=0
StandardDay=5
StandardDayOfWeek=0
StandardHour=3
StandardMillisecond=0
StandardMinute=0
StandardMonth=10
StandardName=Paris, Madrid
StandardSecond=0
StandardYear=0

WMI information from machine lacks both Description and Caption values, one of these is used for C5 column by Inventory plug-in.


Solution



This issue is resolved in the Maintenance Release 4 for the Software Management Solution.

Please review the Altiris™ IT Management Suite 7.0 MR4 from Symantec™ Release Notes for additional details.


Supplemental Materials

SourceDEFECT
ValueETK 2036761
Description

Logged in Etrack (Symantec) database


Legacy ID



52708


Article URL http://www.symantec.com/docs/TECH127473


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