KNOWN ISSUE: Current Site Server Blacklisted

Article:TECH127475  |  Created: 2010-05-04  |  Updated: 2010-10-04  |  Article URL http://www.symantec.com/docs/TECH127475
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Article Type
Technical Solution


Issue



The Site Server was Blacklisted.

THIS IS ONE OF THE ENTRIES IN THE LOG FILE.

<event date='May 04 02:39:31' severity='2' hostName='ServerName' source='ConfigServer' module='aexnsagent.exe' process='aexnsagent.exe' pid='110736' thread='110760' tickCount='-863284062' >

  <![CDATA[RequestPolicies failed: Unexpected response from URL http://ServerName.Domain/Altiris/NS/Agent/GetClientPolicies.aspx: The specified host resource has been blacklisted (-2147217405)]]>

</event>


Environment



Symantec Management Platform 7.0 SP4


Cause



Repeated resource merging during replication can cause active guid to be blacklisted.


Solution



Workaround:

Delete from the AgentBlacklist table on both the Parent and Child servers and then delete the computer out of the 'All Computers' Folder and then update the configuration on the effected computer, which will get a new GUID and started working again.

To delete from the blacklist table run the following SQL query :

delete from agentblacklist where guid in (select [guid] from vcomputer where [name] = 'computer name')

 

This is slated to be resolved in a future release.

 

 

 


Supplemental Materials

SourceDEFECT
ValueETK 1999038
Description

Logged in Etrack (Symantec) database



Legacy ID



52711


Article URL http://www.symantec.com/docs/TECH127475


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