KNOWN ISSUE: Large Implementation plan will cover the buttons needed to progress

Article:TECH127502  |  Created: 2010-05-06  |  Updated: 2012-10-13  |  Article URL http://www.symantec.com/docs/TECH127502
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Article Type
Technical Solution


Issue



I have created a new Request For Change (RFC) and the Implementation Plan was quite long.  Now when the Change Implementer tries to implement the change they can see the plan, but it is hiding the buttons they need to click to progress the change.

Environment



ServiceDesk Solution 7 MR1

Cause



This appears to be a web control issue.  The scroll bar for the implementation plan itself works, however the buttons should always be presented under that frame.

Solution



This has been logged with Symantec development.  The fix can be implemented by making these changes in the SD.Change Management project:

ChangeManagement
Model 11(Implementation)
Dialog models:
 
"Implementer Executes the Change"(component 11.15)
    "Implementation Plan" Form(Component 12)
       "IncludeHtmlComponent"(component displaying [AllImplementationPlans]
           Change this component from visual overflow to scroll

"Tester Executes the Test Plans"(component 11.23)
    "Test Plan" Form(Component 7)
       "IncludeHtmlComponent"(component displaying [AllTestPlans]
           Change this component from visual overflow to scroll.

Please contact support if you require assistance implementing this fix.

Attachments

Duplicated.PNG (35 kBytes)

Supplemental Materials

SourceDEFECT
ValueETK 2042906
DescriptionLogged in Etrack (Symantec) database

Legacy ID



52778


Article URL http://www.symantec.com/docs/TECH127502


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