Error: "Invalid previous serial number given for upgrade" while installing WIS 7.0 SP2.

Article:TECH127504  |  Created: 2010-05-07  |  Updated: 2010-06-22  |  Article URL http://www.symantec.com/docs/TECH127504
Article Type
Technical Solution


Issue



While trying to upgrade to WIS 7 SP2 after purchasing a license an error appears:

"Invalid previous serial number given for upgrade."

The previous version field is grayed out.

Environment



Wise Installation Studio 7.0 SP2

Cause



Via the Licensing department, the new serial number did not get transferred to the Symantec database and was not detected as valid.

Solution



Work with Customer Support and the Symantec Licensing department to get a valid serial number.

Legacy ID



52783


Article URL http://www.symantec.com/docs/TECH127504


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