Error: "Invalid previous serial number given for upgrade" while installing WIS 7.0 SP2.

Article:TECH127504  |  Created: 2010-05-07  |  Updated: 2010-06-22  |  Article URL
Article Type
Technical Solution


While trying to upgrade to WIS 7 SP2 after purchasing a license an error appears:

"Invalid previous serial number given for upgrade."

The previous version field is grayed out.


Wise Installation Studio 7.0 SP2


Via the Licensing department, the new serial number did not get transferred to the Symantec database and was not detected as valid.


Work with Customer Support and the Symantec Licensing department to get a valid serial number.

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