KNOWN ISSUE: The "Deny View" option for portal pages in ServiceDesk will deny access to the page to all administrators

Article:TECH127510  |  Created: 2010-05-07  |  Updated: 2010-05-10  |  Article URL http://www.symantec.com/docs/TECH127510
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Article Type
Technical Solution


Issue



The Deny View permission when applied for a portal page to any user or group will have the result of denying access to the page for all Administrator users, including the default admin account.

Environment



ServiceDesk 7.0

ServiceDesk 7.0 MR1


Cause



The permission is not working properly.  It should only restrict access to the page for the users/groups to which the permission has been applied.

Solution



The issue has been reported to Development.  There is currently no ETA for a fix.

Supplemental Materials

SourceDEFECT
ValueETK 2040314
DescriptionLogged in Etrack (Symantec) database

Legacy ID



52792


Article URL http://www.symantec.com/docs/TECH127510


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