Why do I see Duplicate Data in Servicedesk Reports?

Article:TECH127643  |  Created: 2010-05-25  |  Updated: 2012-08-08  |  Article URL http://www.symantec.com/docs/TECH127643
Article Type
Technical Solution


Issue



Why do I see duplicate data in Servicedesk reports?  I see the same incident number listed over and over in a report.


Solution



You are seeing multiple tasks related to the same incident, because the report is configured to show all tasks.  If you redefine the report to NOT show completed tasks, you will see the appropriate information once for each incident.

 



Legacy ID



53066


Article URL http://www.symantec.com/docs/TECH127643


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