KNOWN ISSUE: Sysprep fails with error "Windows could not parse or process unattend answer file"

Article:TECH127650  |  Created: 2010-05-26  |  Updated: 2010-05-26  |  Article URL
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Article Type
Technical Solution


When Sysprep runs on a Windows 7 x64 Enterprise system the error 'Windows could not parse or process unattend answer file' is displayed and sysprep fails. (see attached bitmaps)

Note: This issue is vary sporatic.  Most DS 7.1 customers running the 'Prepare for Image capture' task will not encounter this issue.


Deployment Solution 7.1 build 598


The cause of this issue is unknown at this time.


The reason why this issue is occuring is unknown at this time.  Symantec is currently investigating.  Before calling support please do the following:

1) Turn on additional DS 7.1 logging.  See KB 52715.

2)  Rerun the 'Prepare for Image capture' task.

3) Gather the files specified below:

a. 'ClientPreImage.log' file.  Located in the directory specified in KB 52715.

b. 'unattend.xml' located in the c:\windows\system32\sysprep and c:\windows\panther.


Supplemental Materials

ValueETK 2056006
DescriptionLogged in Etrack (Symantec) database

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