When performing a Compliance Accelerator (CA) or Discovery Accelerator (DA) search, the Info column entry "Some items could not be searched" occurs.
|Article:TECH127715|||||Created: 2008-01-30|||||Updated: 2014-08-08|||||Article URL http://www.symantec.com/docs/TECH127715|
When performing a search in Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA), the Info column entry "Some items could not be searched" occurs.
Some items could not be searched.
Items or content missing.
When an item cannot be indexed, an entry is entered into the database for the item and a file named 'IndexMissing.log' is created or updated in the physical folder for Enterprise Vault (EV) 32-bit index volume containing that item. When the failed item is successfully indexed, the database is updated as well as the 'IndexMissing.log' file. When the last failed item has been fully indexed, the 'IndexMissing.log' file is supposed to be deleted by the repair processing.
When a Compliance Accelerator (CA) or Discovery Accelerator (DA) search is run against an index volume that has items that failed to be indexed, or has the 'IndexMissing.log' file present, the Info column for the index volume in the search will contain the message "Items or content missing", or "Some items could not be searched". These messages are not errors, but informational notices that the index volume could have contained additional items to match the search criteria, but the search could not confirm that due to the failed item(s). The search would have returned all hits that match the search criteria in the index volume, if any exist.
These informational notices prevent the automatic acceptence of the search results into the review set of the CA Department or DA Case, but the search can be accepted manually.
Article URL http://www.symantec.com/docs/TECH127715