Helpdesk cannot create new incident

Article:TECH12776  |  Created: 2006-03-06  |  Updated: 2007-10-24  |  Article URL http://www.symantec.com/docs/TECH12776
Article Type
Technical Solution

Issue



Users going through the My Helpdesk console (Winuser console) are not able to create new incidents.


Environment



Helpdesk 6.0.292
Notification Server 6.0.6074

Cause



Upgraded to Support Pack 3 for Helpdesk.

Solution



Add the domain users group to Altiris Guest and give the Altiris Guest group permissions to create incidents.

Legacy ID



20352


Article URL http://www.symantec.com/docs/TECH12776


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