Items not shown in Compliance Accelerator (CA) or Discovery Accelerator (DA) search results if the Distribution List (DL) is in the Blind Carbon Copy (BCC)

Article:TECH127761  |  Created: 2010-01-22  |  Updated: 2010-01-22  |  Article URL http://www.symantec.com/docs/TECH127761
Article Type
Technical Solution


Environment

Issue



Items not shown in Compliance Accelerator (CA) or Discovery Accelerator (DA) search results if the Distribution List (DL) is in the Blind Carbon Copy (BCC)

Solution



To which versions of Symantec Enterprise Vault(tm) Compliance Accelerator (CA) or Discovery Accelerator (DA) can this hotfix be applied?
This hotfix can only be applied to the following version of Enterprise Vault Compliance Accelerator or Discovery Accelerator:
Enterprise Vault Compliance Accelerator 8.0 SP2
Enterprise Vault Discovery Accelerator 8.0 SP2


What issue does this hotfix resolve?
When reviewing messages retrieve through the ECMAPI option in CA or DA Distribution lists in the Bcc field were not visible for review purposes.


Which files does this hotfix replace?
VaultItem.dll


How to install this hotfix:
1. Stop the Enterprise Vault Accelerator Manager Service

2. Make a backup copy of the file listed in the "Which files does this hotfix replace" section

3. Replace file listed in "Which files does this hotfix replace" section, in the CA or DA installation folder.

4. Restart the Enterprise Vault Accelerator Manager Service.


How to uninstall this hotfix:
1. Stop the Enterprise Vault Accelerator Manager Service

2. Replace file listed in "Which files does this hotfix replace" section, in the CA or DA installation folder with the backup copy.

3. Restart the Enterprise Vault Accelerator Manager Service.



Supplemental Materials

SourceETrack
Value1863228
DescriptionItems not shown in DA search results if DL is in a BCC list

Legacy ID



347662


Article URL http://www.symantec.com/docs/TECH127761


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