Unable to restore Public Folder items when using replica Public Folders.
| Article:TECH127903 | | | Created: 2010-01-24 | | | Updated: 2012-06-19 | | | Article URL http://www.symantec.com/docs/TECH127903 |
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Problem
Unable to restore Public Folder items when using replica Public Folders.
Solution
When using Public Folder archiving within a replicated Public Folder environment, you may be in a position when performing a manual restore of an item within a Public Folder, this process never completes and the shortcut will remain as "Pending Restore".
An example configuration could be similar to this:-
EXCH1 and EXCH2 (Replica)
EXCH1 hosts a public folder
EXCH2 is a PF replication server
EV01 manages the Archiving Task for EXCH1
The restore attempt could be similar to this:-
- an item is posted onto EXCH1
- this item is then replicated to EXCH2
- Archiving runs against EXCH1 turning items to shortcuts
- Replication takes place, and the shortcut appears on EXCH2
- client attempts to restore an item from EXCH2
- item stays as Pending Restore
The Technote referenced at the bottom of this page shows a workaround that may be feasible if the Exchange environment permits.
An example configuration could be similar to this:-
EXCH1 and EXCH2 (Replica)
EXCH1 hosts a public folder
EXCH2 is a PF replication server
EV01 manages the Archiving Task for EXCH1
The restore attempt could be similar to this:-
- an item is posted onto EXCH1
- this item is then replicated to EXCH2
- Archiving runs against EXCH1 turning items to shortcuts
- Replication takes place, and the shortcut appears on EXCH2
- client attempts to restore an item from EXCH2
- item stays as Pending Restore
The Technote referenced at the bottom of this page shows a workaround that may be feasible if the Exchange environment permits.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see <http://www.symantec.com/>
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| Value | 1587353 |
| Description | Unable to restore Public Folder items when using replica Public Folders. |
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Legacy ID
347846
Article URL http://www.symantec.com/docs/TECH127903
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