Error EA3902DC: Attempt to handle too many NTFS attributes occurs when restoring an image with Backup Exec System Recovery (BESR)

Article:TECH127919  |  Created: 2010-01-24  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH127919
Article Type
Technical Solution


Environment

Issue



Error EA3902DC: Attempt to handle too many NTFS attributes occurs when restoring an image with Backup Exec System Recovery (BESR)


Error



Error EA3902DC: Attempt to handle too many NTFS attributes


Solution



This error can occur if there is an existing partition on the destination drive or discrepancies in the Partition Table are discovered during a restore . The solution is to remove the existing partition structure on the drive so that the space is seen as unallocated per the following steps:
 
 
  1. Boot from the Symantec Recovery Disk (SRD)
  2. Go to the Utilities menu
  3. Select "Partition Table Operations"
  4. Select the destination drive from the drop-down menu and click "Next". Ensure that the drive selected is the problem drive as these steps will delete all data on the selected drive.
  5. Select the "Delete" option and select "Next"
  6. Select "Finish"
  7. From the Utilities menu, select "Run Support Tool"
  8. Select "First Track Operations"
  9. Select the destination drive from the drop-down menu and select "Next". Again, ensure that the drive selected is the problem drive as these steps will delete all data on the selected drive.
  10. Select "Wipe" and select "Next"
  11. Select "Finish"
  12. Reboot the server to apply the changes
  13. Boot from the Symantec Recovery Disk
  14. Run the restore again. When selecting the drive as the destination for the restore, the SRD will pre-allocate the amount of space the original recovery point was. Click the edit button and delete the new partition allocated. The target option should then show as unallocated space. Choose the unallocated space and proceed with the restore.

Supplemental Materials

ValueEA3902DC
Description

Attempt to handle too many NTFS attributes


ValueV-281-2617-732
Description

Attempt to handle too many NTFS attributes



Legacy ID



347864


Article URL http://www.symantec.com/docs/TECH127919


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