Hotfix for Symantec Enterprise Vault (EV) for File System Archiving (FSA) 8.0 Service Pack 3 (SP3) - FSA_PH - All PH show 0KB where path > 260 char - Exception: The system cannot find the path specified. (Exception from HRESULT: 0x80070003)

Article:TECH127945  |  Created: 2010-01-25  |  Updated: 2010-01-19  |  Article URL http://www.symantec.com/docs/TECH127945
Article Type
Technical Solution


Environment

Issue



Hotfix for Symantec Enterprise Vault (EV) for File System Archiving (FSA) 8.0 Service Pack 3 (SP3) - FSA_PH - All PH show 0KB where path > 260 char - Exception: The system cannot find the path specified. (Exception from HRESULT: 0x80070003)

Error



Exception: The system cannot find the path specified. (Exception from HRESULT: 0x80070003)

Solution



Description of Issue
This problem is related to NetApp filer version 7.3. If file path is longer than 260 chars, placeholders created become 0KB.

Description of Solution
NetApp helper component of FSA archiving task is updated to handle file path longer than 260 chars

Which versions of Symantec Enterprise Vault (tm) can this hotfix be applied to?
This hotfix can only be applied to the following versions of Enterprise Vault:
Enterprise Vault 8.0 SP3

Which file does this Hotfix replace?
EVNetAppHelper.dll

How to Install this hotfix
1. Stop all EV services
2. Copy the file above in the EV installation folder to a safe location
3. Overwrite the file in the original location with the file included in this Hotfix
4. Start all EV services

How to Uninstall the hotfix
1. Stop all EV services
2. Overwrite the file in the installation folder with the one from the safe location
3. Start all EV services



Supplemental Materials

SourceETrack
Value1962141
DescriptionFSA_PH - All PH show 0KB where path > 260 char - Exception: The system cannot find the path specified. (Exception from HRESULT: 0x80070003)

Legacy ID



347891


Article URL http://www.symantec.com/docs/TECH127945


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