"Warning - There is a potential problem with a drive or the robotic arm loading cartridges, or an incompatible cartridge." alert occurs when Backup Exec attempts to communicate with a robotic library

Article:TECH128032  |  Created: 2010-01-26  |  Updated: 2011-10-28  |  Article URL http://www.symantec.com/docs/TECH128032
Article Type
Technical Solution

Product(s)

Environment

Issue



"Warning - There is a potential problem with a drive or the robotic arm loading cartridges, or an incompatible cartridge." alert occurs when Backup Exec attempts to communicate with a robotic library


Solution




Confirm that the tape media is the correct make/model which is supported by the hardware manufacturer.  Contact the hardware manufacturer for further assistance if the alert persists.


 

Supplemental Materials

SourceUMI
ValueV-277-16384
Description

Warning - There is a potential problem with a drive or the robotic arm loading cartridges, or an incompatible cartridge.



Legacy ID



347981


Article URL http://www.symantec.com/docs/TECH128032


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