GRT enabled backup of a clustered Exchange resource fails with 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup

Article:TECH128115  |  Created: 2010-01-29  |  Updated: 2013-03-20  |  Article URL http://www.symantec.com/docs/TECH128115
Article Type
Technical Solution


Issue



When backing up Microsoft Exchange with GRT enabled: e00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.


Error



 e00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.


Cause



This will occur when the backup is going to Tape Media. 

Solution



This issue is resolved by excluding the Backup Exec temp directory C:\Temp\Backup Exec on the Exchange server from anti-virus active scan.
 

Workaround:

If the Microsoft  Exchange database is part of a cluster,  then try to backup from the active copy.


Supplemental Materials

ValueV-79-57344-759
Description

e00002f7 - Cannot extract mailbox messages from the Exchange backup



Legacy ID



348068


Article URL http://www.symantec.com/docs/TECH128115


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