During a backup using Deduplication and Remote Agent Direct Access (RADA), the backup seems to hang and the following error is found in the event viewer "Pdvfs Helper Service has stopped working". Closing this results in the system crashing and rebooting.

Article:TECH128141  |  Created: 2010-01-29  |  Updated: 2014-10-07  |  Article URL http://www.symantec.com/docs/TECH128141
Article Type
Technical Solution


Issue



During a backup using Deduplication and Remote Agent Direct Access (RADA), the backup seems to hang. The following error is found in the event viewer: "Pdvfs Helper Service has stopped working". Closing this results in the system crashing and rebooting.

 


Error



Pdvfs Helper Service has stopped working


Solution



This issue can occur if a single backup job is trying to backup multiple RADA servers.  With deduplication, there can be only one RADA per job.  Creating separate backup jobs for each RADA will resolve the issue.
 


Legacy ID



348111


Article URL http://www.symantec.com/docs/TECH128141


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