Creation of Deduplication Storage Folder on a Domain Controller in Child Domain fails with an error "An error occurred while creating the deduplication storage folder"

Article:TECH128155

Created: 2010-01-30

Updated: 2012-01-02

Article URL http://www.symantec.com/docs/TECH128155

Article Type
Technical Solution

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Problem

Creation of Deduplication Storage Folder on a Domain Controller in Child Domain fails with error "An error occurred while creating the deduplication storage folder"

Error

An error occurred while creating the deduplication storage folder

Creation of Deduplication Storage Folder on a Domain Controller in the Child Domain fails with the above error.

Pdde_config.log shows following error:

Fri 26/03/2010 14:37:40.95 Creating user "purediskdbuser" for the postgresql-8.3 service...
The operation completed successfully. Internal account lookup failure: No mapping between account names and security IDs was done.
Fri 26/03/2010 14:37:41.32 ERR: 'createuser.exe domainname.com purediskdbuser ********' failed: 1
Fri 26/03/2010 14:37:41.32 An error has occured while attempting to configure. Aborting...

Cause

This error comes up because Pure Disk is trying to create "purediskdbuser" user in Parent Domain instead of Child Domain.

Solution

Workaround:

Edit the PDDE_initConfig.bat file located under \Backup Exec directory (default location C:\Program Files\Symantec\Backup Exec) and made following change:

Add following line:

set NEWDOMAIN=%USERDOMAIN%

immediately after the following entries in the bat file:

set NEWDOMAIN=
for %%i in (%DSQUERYOUTPUT%) do (
if not "%%i"=="DC" (
if not "!NEWDOMAIN!x"=="x" (set NEWDOMAIN=!NEWDOMAIN!.%%i) else (set NEWDOMAIN=%%i)
)
)

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

Source	ETrack
Value	2007876
Description	PDDE: Creation of dedupe folder on a DC in a child domain fails with the error ?An error occurred while creating the deduplication storage folder"

Legacy ID

348130