Errors Exist. Error EBAB03E9: Internal application error memory access violated C0000005. Application tried to read memory at 030c0115 when attempting to restore an image.
|Article:TECH59717|||||Created: 2008-01-01|||||Updated: 2013-11-08|||||Article URL http://www.symantec.com/docs/TECH128347|
While attempting a restore or while backing up system, the error below occurs, causing a failure.
Error EBAB03E9: Internal application error memory access violated C0000005. Application tried to read memory at xxxxxxxxx.
In later versions, the error is: "Errors Exist"
This issue has no central root cause. Please attempt the appropriate solution listed below and if the issue persists please contact Symantec Technical Support for further assistance.
Method 1: Check system and application logs for VSS errors
- If VSS errors exists, first ensure the VOLUME SHADOW SERVICE is set to automatic. Click START to ensure the service starts by clicking START (it will turn off by itself).
- Test VSS by running a backup using Windows Backup \ NTBackup, which utilize VSS.
- Determine which application is causing the error(s) in the logs. Various applications may use VSS, as well as use their own VSS writers. Each application that uses VSS needs to cooperate when a VSS backup occurs. If one of the VSS writers fail during a backup, this error may occur and the respective application may need to be repaired or modified. Please contact the mftr of that software for specific instructions on how to correct this.
- Open a command prompt and type VSSADMIN LIST WRITERS. The state of each writer needs to be STABLE.
Method 2: Check for Heavy Disk fragmentation or Disk errors
NOTE: Issue can occur during a restore using the Symantec Recovery Disk when the recovery point is stored on a USB drive with hardware or formatting issues. Error is typically seen when running the Recover My Computer Wizard and the wizard is scanning for recovery points.
Method 4: Backing up to the source drive with adequate free disk space.
Method 6: Virtual Disk Service is stopped.
Error EBAB03E9: Internal Application Error: Memory Access Violation c0000005: Application tried to read memory at 00000000
Article URL http://www.symantec.com/docs/TECH128347