When loading the Symantec Recovery Environment on a computer using an UEFI-enabled BIOS the environment hangs at the loading screen

Article:TECH128386  |  Created: 2010-01-02  |  Updated: 2013-10-29  |  Article URL http://www.symantec.com/docs/TECH128386
Article Type
Technical Solution


Environment

Issue



When loading the Symantec Recovery Environment on a computer using an UEFI-enabled BIOS the environment hangs at the loading screen


Solution



Symantec System Recovery 2013 and later can be used for backing up and restoring UEFI-enabled systems.  Meanwhile, consider the following:
  • SSR 2013  supports recovering computers that use the Unified Extensible Firmware Interface (UEFI) standard. However, backups of UEFI-based computers cannot be restored to standard BIOS-based computers.
  • UEFI computers use GPT-style disks. MBR-style disk data cannot be restored to GPT-style disk, and vice versa.
  • However, GPT data volumes (non-boot disks) can be restored to MBR data drive, and vice-versa.
  • The BCD database and other boot files reside on the EFI system partition, which can be created only on a GPT disk. The Microsoft Reserved partition (MSR) is created after the EFI system partition, which is often hidden.
  • For computers that support both UEFI and BIOS (legacy) firmware types, you must start the computer using UEFI firmware if you backed up the computer in that mode.

 




Legacy ID



348382


Article URL http://www.symantec.com/docs/TECH128386


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