When restoring a moved/updated shortcuts to "Move To Mailbox" | "Current Folder" from Archive Explorer it restores items to the original archived location.

Article:TECH128470  |  Created: 2010-01-06  |  Updated: 2014-10-08  |  Article URL http://www.symantec.com/docs/TECH128470
Article Type
Technical Solution


Issue



When Enterprise Vault (EV) is configured to allow users to delete items from their archives. Users are able to select "Move To Mailbox" from Archive Explorer (AE).

In EV 8, when the shortcut is moved it will update the DB record accordingly when "Moved Items" is enabled.

This issue is detected with AE, when a user selects "Move To Mailbox" | "Current Folder" | "Current folder" then the item will restore to the original location of the item instead of the updated location.


Solution



When Enterprise Vault (EV) is configured to allow users to delete items from their archives. Users are able to select "Move To Mailbox" from Archive Explorer (AE).

In EV 8, when the shortcut is moved it will update the DB record accordingly when "Moved Items" is enabled.

This issue is detected with AE, when a user selects "Move To Mailbox" | "Current Folder" | "Current folder" then the item will restore to the original location of the item instead of the updated location.

Workaround:

From AE, use:

Option 1:
"Move to Mailbox | "Restore Items" or "Select Folders"

Option 2:
"Copy To Mailbox" | "Current Folder" or "Select Folders"



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. 

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Materials

SourceETrack
Value2011897
Description

When restoring a moved/updated shortcuts to "Move To Mailbox" | "Current Folder" from Archive Explorer it restores items to the original archived location.


Legacy ID



348473


Article URL http://www.symantec.com/docs/TECH128470


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