When restoring a moved/updated shortcuts to "Move To Mailbox" | "Current Folder" from Archive Explorer it restores items to the original archived location.

Article:TECH128470  |  Created: 2010-01-06  |  Updated: 2011-12-21  |  Article URL http://www.symantec.com/docs/TECH128470
Article Type
Technical Solution

Product(s)

Environment

Issue



When restoring a moved/updated shortcuts to "Move To Mailbox" | "Current Folder" from Archive Explorer it restores items to the original archived location.


Solution



When Enterprise Vault (EV) is configured to allow users to delete items from their archives. Users are able to select "Move To Mailbox" from Archive Explorer (AE).

In EV 8, when the shortcut is moved it will update the DB record accordingly when "Moved Items" is enabled.

This issue is detected with AE, when a user selects "Move To Mailbox" | "Current Folder" | "Current folder" then the item will restore to the original location of the item instead of the updated location.

Workaround:

From AE, use:

Option 1:
"Move to Mailbox | "Restore Items" or "Select Folders"

Option 2:
"Copy To Mailbox" | "Current Folder" or "Select Folders"


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

 

Supplemental Materials

Value2011897
Description

When restoring a moved/updated shortcuts to "Move To Mailbox" | "Current Folder" from Archive Explorer it restores items to the original archived location.


Legacy ID



348473


Article URL http://www.symantec.com/docs/TECH128470


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