Backup of ESX virtual machines using Agent for VMware Infrastructure (AVVI) causes the Backup Exec Remote Agent for Windows Systems service to crash

Article:TECH128826  |  Created: 2010-01-15  |  Updated: 2012-06-13  |  Article URL http://www.symantec.com/docs/TECH128826
Article Type
Technical Solution


Issue



Backup of ESX virtual machines using Agent for VMware Infrastructure (AVVI) causes the Backup Exec Remote Agent for Windows Systems service to crash


Error



Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource.

Final error category: Resource Errors

V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled.

AVVI based backup of ESX virtual machines fail with the above error and the Remote Agent for Windows Systems service terminates on the Backup Exec server.

Following event is triggered in the application log on the Backup Exec server:

Event ID:      1000
Task Category: (100)
Level:         Error
Computer:      ComputerName
Description:
Faulting application beremote.exe, version 13.0.2896.0, time stamp 0x4b184ba1, faulting module vixDiskLib.dll, version 3.1.0.396, time stamp 0x4af097b5, exception code 0xc0000005, fault offset 0x00000000000040de, process id 0xc48, application start time 0x01cacc776a2b1294.
 


Solution



Symantec has resolved this issue in Backup Exec 2010 for Windows Servers revision 2896 Hotfix 344584 -  www.symantec.com/docs/TECH126191

Supplemental Materials

SourceETrack
Value2011213
Description

AVVI: Remote Agent crashes on vixDiskLib+40de


SourceUMI
ValueV-79-57344-65304
Description

A communications failure has occurred with a Virtual Machine resource.


SourceError Code
Value0xe000ff18
Description

A communications failure has occurred with a Virtual Machine resource.


SourceEvent ID
Value1000
Description

Faulting application beremote.exe, version 13.0.2896.0, time stamp 0x4b184ba1, faulting module vixDiskLib.dll, version 3.1.0.396, time stamp 0x4af097b5, exception code 0xc0000005, fault offset 0x00000000000040de, process id 0xc48, application start time 0x01cacc776a2b1294.
 



Legacy ID



350347


Article URL http://www.symantec.com/docs/TECH128826


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