Application GRT enabled Backup of virtual machine fails with error "Cannot backup directory \zzzVirtApp000zzz and its subdirectories" when both Exchange and SQL are installed on the virtual machine

Article:TECH128831  |  Created: 2010-01-15  |  Updated: 2014-03-19  |  Article URL http://www.symantec.com/docs/TECH128831
Article Type
Technical Solution


Issue



Application Granular Restore Technology (GRT) enabled Backup of Virtual machine fails when both Exchange and SQL are installed on the virtual machine with error "Cannot backup directory \zzzVirtApp000zzz and its subdirectories".


Error



Final error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.
Final error category: Resource Errors.

Error. Cannot backup directory \zzzVirtApp000zzz and its subdirectories.

 


Cause



This issue will come up when both Exchange and SQL are installed on the Virtual Machine being backed up. This will come up for virtual machine hosted on Hyper-V as well as on VMware ESX server.


Solution



This issue has been resolved in the latest service pack available for Backup Exec 2010.  See Related Articles Section below for more information.

 

 

Supplemental Materials

SourceETrack
Value1935183
Description

AppGRT backups fail when SQL and Exchange present.

Cause of the issue was placed under "Error" window, Moved that to cause.




Legacy ID



350352


Article URL http://www.symantec.com/docs/TECH128831


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