Unable to restore the virtual server to its original or redirected location

Article:TECH128889  |  Created: 2010-01-16  |  Updated: 2011-09-06  |  Article URL http://www.symantec.com/docs/TECH128889
Article Type
Technical Solution

Product(s)


Issue



Unable to restore the virtual server to its original or redirected location


Error



Error from Job Log:

0xe00095a4 - The operation failed because the virtual center or ESX server reported a problem creating or accessing one or more files needed.

V-79-57344-38218 - An error occurred while completing the operation on VMVCB::\\VCENTER\... 

Cannot change the power state of a virtual machine.  

Restore- VMVCB::\\VCENTER\V... Error writing file data. 


Excerpt from debug log of Backup Exec Agent for VMware.

[6944] VM_VCBPROXY_FS::CreateTempDLE( ) Status DRIVE_DESCRIPTOR_ERROR (E000FE23) creating Dle when creating temp Dle for device \\VCENTER
[8028] SymVmTools: GetObjDetails: SYM_VMC_ERROR: FAILED_TO_GET_MOR_BY_NAME
[6944] VM_VCBPROXY_PDI_FS::GetDiskSize() Could not open the metadata file for reading: 'E:\IMG000021\chgtrkinfo-b-exch01-000002-20-02-2010-14-09.xml' Error: '0'
[7508] VDDK-Log: DISKLIB-DSCPTR: Opened [0]: "exch01_1-000002.vmdk" (0x1a)
[7508] VDDK-Log: DISKLIB-LINK : Opened 'E:\IMG000021\exch01_1-000002.vmdk' (0x1a): monolithicSparse, 652214272 sectors / 311 GB.
[7508] VDDK-Log: DISKLIB-LIB : Opened "E:\IMG000021\exch01_1-000002.vmdk" (flags 0x1a).
[6944] The disk 'E:\IMG000021\exch01_1-000002.vmdk' is using the transport mode 'file'.
[6944] VM_VCBPROXY_PDI_FS::GetDiskSize() Could not open the metadata file for reading: 'E:\IMG000021\chgtrkinfo-b-exch01_1-000002-20-02-2010-14-09.xml' Error: '0'
[7508] VDDK-Log: DISKLIB-DSCPTR: Opened [0]: "exch01_2-000002.vmdk" (0x1a)
[7508] VDDK-Log: DISKLIB-LINK : Opened 'E:\IMG000021\exch01_2-000002.vmdk' (0x1a): monolithicSparse, 652214272 sectors / 311 GB.
[7508] VDDK-Log: DISKLIB-LIB : Opened "E:\IMG000021\exch01_2-000002.vmdk" (flags 0x1a).
[6944] The disk 'E:\IMG000021\exch01_2-000002.vmdk' is using the transport mode 'file'.
[6944] VM_VCBPROXY_PDI_FS::GetDiskSize() Could not open the metadata file for reading: 'E:\IMG000021\chgtrkinfo-b-exch01_2-000002-20-02-2010-14-09.xml' Error: '0'
[7508] VDDK-Warn: SSLVerifyIsEnabled: failed to read registry value. Assuming verification is disabled. LastError = 0
[7508] VDDK-Warn: SSLVerifyCertAgainstSystemStore: Certificate verification is disabled, so connection will proceed despite the error
[7508] VDDK-Log: Opening file [Exchange1] exch01/scsi0-0-exch01.vmdk (vpxa-nfc://[Exchange1] exch01/scsi0-0-exch01.vmdk@172.16.120.11:902!52 7e 12 37 58 e4 5a f3-c1 06 d3 31 24 58 c8 9a)
[7508] VDDK-Log: DISKLIB-LINK : Opened 'vpxa-nfc://[Exchange1] exch01/scsi0-0-exch01.vmdk@172.16.120.11:902!52 7e 12 37 58 e4 5a f3-c1 06 d3 31 24 58 c8 9a' (0xa): custom, 83886080 sectors / 40 GB.
[7508] VDDK-Log: DISKLIB-LIB : Opened "vpxa-nfc://[Exchange1] exch01/scsi0-0-exch01.vmdk@172.16.120.11:902!52 7e 12 37 58 e4 5a f3-c1 06 d3 31 24 58 c8 9a" (flags 0xa).
[8028] The disk '[Exchange1] exch01/scsi0-0-exch01.vmdk' is using the transport mode 'nbd'.
[8028] VM_VCBPROXY_FS::OpenObj() Start sector mapping for disk: '[Exchange1] exch01/scsi0-0-exch01.vmdk' Commit List: 'Empty'
[8028] LP_ENV::MsgError: error 0x200095b8 processing object exch01\exch01-000002.vmdk
[8028] CommitWrittenSectors: auto-commit for data object [Exchange1]_exch01_scsi0-0-exch01.vmdk
[8028] TF xfer time = 52 seconds.
[8028] VM_VCBPROXY_FS::CloseObj() End sector mapping for disk '[Exchange1] exch01/scsi0-0-exch01.vmdk' Commit list 'C:\Program Files\Symantec\Backup Exec\Data\dataSetSectorMgr_[Exchange1]_exch01_scsi0-0-exch01.vmdk_8028.dat'

 


Cause



Some possible causes could be as follows:

  1. Error "Insufficient disk space on datastore" on Vmware although the datastore has plenty of free space 
  2. Able to copy the vmdk files using WINSCP. 
  3. While redirecting the restore, "Cannot read the hosts and cluster view on the virtualcenter server" occurs when entering the name of the vCenter or the ESX host name or IP address. 
  4. Redirection using system logon or the root account fails. 
  5. The restore job runs successfully but nothing gets restored, Although it shows the vmdk files present on the VSphere were restored.

Solution



1. Confirm that all the XML files are present and accessible in the IMG folder from the backup job.
2. Start "Backup Exec" as Administrator or disable "User Access Control" on the media server.

Supplemental Materials

SourceError Code
Value0xe00095a4
Description

Restore- Error writing file data.


SourceUMI
ValueV-79-57344-38218
Description

An error occurred while completing the operation.



Legacy ID



350614


Article URL http://www.symantec.com/docs/TECH128889


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