Events 6287, 6835, 6838,7083 “failure writing to target file” when trying to restore an archived element

Article:TECH129078  |  Created: 2010-01-22  |  Updated: 2015-01-11  |  Article URL http://www.symantec.com/docs/TECH129078
Article Type
Technical Solution


Issue



When attempting to recall or copy and paste a placeholder the element does not get successfully recalled or copied.
This applies to placeholders either from Outlook and/or, if File System archiving (FSA) is used to placeholders from FSA.

Also when an element is clicked on to be restored either from Archive Explorer or search this is not successful.
"Error 0x800710FE: This file is currently not available for use on this computer"

 


Error



Archive Explorer error when opening:

Could not show this item. Try again. If it still fails, contact your Help Desk.
An internal error occurred on the web server.
Error -2147024864
Archive Explorer error when restoring to a folder:
Failed to copy item '<EMAIL  SUBJECT>'
Reason: -Could not copy item to selected folder
Click 'OK' to continue or 'Cancel' to stop the operation.

EV  Server Errors in Event Viewer:

Event ID  6287
Category:  Web Application (WP)
Description: Unable to fetch item from "<evservername>"
Reason: The process cannot access the file because it is being user by another process. (0x80070020)
Reference: (GOAFS)
V-437-6287

or

Event ID: 6287
"unable to fetch item from "evault03.COM",
Reason: Failed to extract CAB file. (0xc0041b0f)
V-437-6287

Event: 6835
Category: Storage Online
Description: Failed to extract CAB file.
Reason: FDI Error. Failure writing to target file
CAB File: D:\EVStores\VSPTN1\2008\09\23\Collection12.CAB

Note: This same event may also been seen with a Category of Migrator Server

V-437-6835

Event ID  6838
Category: Migrator Server
Description: Failed to recall a Saveset from its Collection.
Reason: The system cannot find the file specified. (0x80070002)
V-437-6838

Event ID  7083
Category: Storage Online
Description:  Retrieval of saveset failed.
Extended information: The process cannot access the file because it is being used by another process. (0x80070020)
V-437-7083

 


Cause



The error can occur in the following scenario:

1. During the attempt to recall a Placeholder or using Archive Explorer to open an archived file, the above mentioned error will be logged in the Enterprise Vault (EV) event logs.  Additionally, the error below will occur:
 
GetOnlineAttachmentFileSize 0xC0041B0F  
 
2. Retrieving archived messages via a shortcut in Outlook (errors can vary)
3. Exporting archives to PST (same event id as mentioned above)
 
This specific error will be caused by a lack of disk space for the partition mentioned in the event; Ie. in this example drive D.  During the recall/retrieval process, EV will extract the contents of the cab and create a file with an extension of .ArchDvs.  When disk space is not sufficient, the process will fail.

Solution



There are two options to correct this issue:
 
1. Free up disk space by performing a search against the affected drive for any files with the extension of .ArchDvs and deleting them. This however, is not a long term solution particularly when the partition is still open.
 
2. Move the vault stores to a different drive following the instructions in TECH35742 under Related Articles below

Supplemental Materials

SourceEvent ID
Value6287
Description

Description: Unable to fetch item from "<evservername>"
Reason: The process cannot access the file because it is being user by another process. (0x80070020)
 


SourceEvent ID
Value6287
Description

unable to fetch item from "evault03.COM", 
Reason: Failed to extract CAB file. (0xc0041b0f)
 


SourceEvent ID
Value6835
Description

Description: Failed to extract CAB file.
Reason: FDI Error. Failure writing to target file
 


SourceEvent ID
Value6838
Description

Description: Failed to recall a Saveset from its Collection.
Reason: The system cannot find the file specified. (0x80070002)
 


SourceEvent ID
Value7083
Description

Description:  Retrieval of saveset failed.
Extended information: The process cannot access the file because it is being used by another process. (0x80070020)
 



Legacy ID



351294


Article URL http://www.symantec.com/docs/TECH129078


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