'Library Expansion Option Violation. This server is licensed to support 0 tape drives in robotic libraries.' appears and the Robotic Library stops working after upgrading to Backup Exec 2010.

Article:TECH129085  |  Created: 2010-01-22  |  Updated: 2011-10-19  |  Article URL http://www.symantec.com/docs/TECH129085
Article Type
Technical Solution


Issue



'Library Expansion Option Violation. This server is licensed to support 0 tape drives in robotic libraries.' appears and the Robotic Library stops working after upgrading to Backup Exec 2010.


Error



This server is licensed to support 0 tape drives in robotic libraries. However, the number of tape drives currently in use exceeds the license. You must purchase additional Library Expansion Options, or disable 1 tape drive.


Cause



1.This error may come up if  more than one drive is used and the license(s) for the additional drive(s) are not installed.

2.This may also occur if the Backup Exec services are not restarted (though the server is rebooted) after installing the licenses.


Solution



This issue has been reported even when the 'Library Expansion Option is installed:

 

Following error is also observed in the Windows Event Viewer :

 
Event Type: Error
 
Event Source: Backup Exec
 
Event Category: None
 
Event ID: 58053
 
Date:
 
Time:
 
User: N/A
 
Computer: SERVERNAME
 
Description:
 
Backup Exec Alert: Device Error
 
(Server: "BE-SERVER") Library Expansion Option Violation.
 

 
This server is licensed to support 0 tape drives in robotic libraries. However, the number of tape drives currently in use exceeds the license. You must purchase additional Library Expansion Options, or disable 1 tape drive. Please refer to product documentation for more information.
 


Troubleshooting steps:

1. Confirm the Library Expansion Option is installed by going to Help > About > License Information.

2. Confirm the Tape Drive(s) and the Medium Changer are displayed in Windows Device Manager.

3. Review the Window's Event Logs for hardware related error messages.

4. If possible, perform a power cycle of the media server and Medium Changer.

5. Use TapeInst.exe to -reinstall the Symantec Tape Drivers.

Note
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see    http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


 

Supplemental Materials

SourceUMI
ValueV-275-441
Description

Library Expansion Option Violation. This server is licensed to support 0 tape drives in robotic libraries


SourceETrack
Value2030708
Description

BEWS 2010 reports LEO Violation when there are hardware or driver issues ?This server is licensed to support 0 tape drives in robotic libraries.?


SourceEvent ID
Value58053
Description

This server is licensed to support 0 tape drives in robotic libraries



Legacy ID



351301


Article URL http://www.symantec.com/docs/TECH129085


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