Upgrade of Secondary SSO Server fails with error "Unable to verify if 'Primary Server' is a valid SAN primary server because of a failed connection."

Article:TECH129122  |  Created: 2010-01-23  |  Updated: 2012-01-24  |  Article URL http://www.symantec.com/docs/TECH129122
Article Type
Technical Solution


Subject

Issue



Upgrade of Secondary SSO Server fails with error


Error



Unable to verify if 'Primary Server' is a valid SAN primary server because of a failed connection. Verify that 'Primary server' is available and that you are logged on with the administrative privileges.


Cause



This error is seen when "Remote Registry" is not running on Primary SSO server.


Solution



Start the "Remote Registry" service on the Primary SSO server and re-run the installation on Secondary SSO server.
 


Legacy ID



351346


Article URL http://www.symantec.com/docs/TECH129122


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