Exchange 2003 mailbox may not be seen in the restore view from a successful Granular Recovery Technology (GRT) enabled backup set on tape

Article:TECH129175  |  Created: 2010-01-26  |  Updated: 2010-12-14  |  Article URL http://www.symantec.com/docs/TECH129175
Article Type
Technical Solution


Environment

Issue



Exchange 2003 mailbox may not be seen in the restore view from a successful Granular Recovery Technology (GRT) enabled backup set on tape


Solution



Granular Recovery Technology (GRT) backup of Exchange 2003 on tape does now show mailbox if:

A. Mailbox contains an underscore i.e.  "_" in its alias name. This issue will come up only for those mailboxes where alias name is changed later to add "_" . This issue may not be seen for users which were initially created with "_" in the alias name as they will also have "_" in the name.

B. Mailbox has dissimilar values for the attributes LegacyExchangeDN and mailNickName


Workaround:

Duplicate the backup set from tape to disk. The backup set on disk will show all the mailboxes restore selections.

OR

Use Recovery Storage Group to restore contents of mailbox(s).

Permanent Solution
This issue is resolved by Backup Exec 2010 R2 Hotfix 143746

Supplemental Materials

SourceETrack
Value2030222
Description

Exch: GRT backup of Exchange 2003 mailbox with �_� in alias name on tape does not show up in restore selections.


SourceETrack
Value2089340
Description

Exch: GRT backup of Exchange 2003 mailbox(s) does not show up in restore selections if LegacyExchangeDN and MailNickName attributes have dissimilar values



Legacy ID



351407


Article URL http://www.symantec.com/docs/TECH129175


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