AVVI backup completes with exception when password for Backup Exec account or Virtual Machine name or its directory contains a special character '&'

Article:TECH129185  |  Created: 2010-01-26  |  Updated: 2014-03-19  |  Article URL http://www.symantec.com/docs/TECH129185
Article Type
Technical Solution


Issue



AVVI backup completes with exception when password for the Backup Exec or Virtual Machine name or its directory contains a special character '&'.

This exception only causes Granular Restore Technology (GRT) not to function properly. The virtual machine is still backed up and able to be recovered. 

 


Error



Backup- VMVCB::\\VCENTERHOST\VCGuestVm\DATACENTER\vm\VIRTUALMACHINE
V-79-57344-38721 - Failed to mount one or more virtual disk images

OR

v-79-57344-38278 Unable to find the metadata for a disk of the virtual machine

 

BEREMOTE DEBUG LOG:
VDDK-Log: TicketResolveHostName: Resolving IP address for hostname vcenter.
VDDK-Log: TicketResolveHostName: Resolved to {IP ADDRESS OF VCENTER}.
VDDK-Log: VixDiskLibVim: TicketLogin
VDDK-Warn: VixDiskLibVim: Login failure - VixError = 0.
VMDKRemoteImage::Open() Could not open the disk '[DATASTORE] DIRECTORY/VIRTUALMACHINE.vmdk' Error Text: 'Cannot connect to host' Error: '18000'
CDiskLayoutImplementation::DisableAutoMount: AUTOMOUNT is already disabled
VMwareVirtualSystem::MountDisksUsingVddk() - Enter
VDDK-Warn: Refusing to set temp directory second time 'C:\Windows\TEMP\vmware-SYSTEM' to 'C:\Windows\TEMP\vmware-SYSTEM'.
VDDK-Log: Mntapi_Init Asked - 1.0 Served - 1.0 was successful,TempDirectory: C:\Windows\TEMP\vmware-SYSTEM.
VDDK-Log: TicketResolveHostName: Resolving IP address for hostname vcenter.
VDDK-Log: TicketResolveHostName: Resolved to {IP ADDRESS OF VCENTER}.
VDDK-Log: VixDiskLibVim: TicketLogin
VDDK-Warn: VixDiskLibVim: Login failure - VixError = 0.
VDDK-Warn: VixDiskLibProvider::NameBasedProvider::Get: Unable to open disk [DATASTORE] DIRECTORY/VIRTUALMACHINE.vmdk, openflags = 4 - VixError 0x4650.
VDDK-Warn: DiskLibProvider_GetDisk: Open failed - index 0.
VDDK-Log: Error 2 opening disk 0.
VDDK-Log: VixMntapi: Operation failed with system error: The system cannot find the file specified.
VMDKRemoteImage::mountDisks() Could not open the diskset. Error Text: 'A file was not found' Error: '4'
CDiskLayoutImplementation::SetAutoMount: Disabling AUTOMOUNT

 


Cause



This issue is caused by having the special character '&' in password for the account being used to backup the virtual machines or in the name of the virtual machine directory or name.

 


Solution



 
Do not use this special character in the password for the account used to backup the virtual machine or in the virtual machine name or directory.
 
WORKAROUND:
 
Disable File Level and Application GRT in the backup job.
OR
If using vCenter, try to backup the virtual machine through the ESX or ESXi host instead.

Supplemental Materials

Description



 


SourceETrack
Value2030317
Description

AVVI: unable to mount virtual disks when backing up is done through the vCenter when the & symbol is used in the password

 


Description

 

 



Legacy ID



351420


Article URL http://www.symantec.com/docs/TECH129185


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