AVVI backup completes with exception when password for Backup Exec account or Virtual Machine name or its directory contains a special character '&'
| Article:TECH129185 | | | Created: 2010-01-26 | | | Updated: 2013-03-11 | | | Article URL http://www.symantec.com/docs/TECH129185 |
Problem
AVVI backup completes with exception when password for the Backup Exec or Virtual Machine name or its directory contains a special character '&'.
This exception only causes Granular Restore Technology (GRT) not to function properly. The virtual machine is still backed up and able to be recovered.
Error
Backup- VMVCB::\\VCENTERHOST\VCGuestVm\DATACENTER\vm\VIRTUALMACHINE
V-79-57344-38721 - Failed to mount one or more virtual disk images
OR
v-79-57344-38278 Unable to find the metadata for a disk of the virtual machine
BEREMOTE DEBUG LOG:
VDDK-Log: TicketResolveHostName: Resolving IP address for hostname vcenter.
VDDK-Log: TicketResolveHostName: Resolved to {IP ADDRESS OF VCENTER}.
VDDK-Log: VixDiskLibVim: TicketLogin
VDDK-Warn: VixDiskLibVim: Login failure - VixError = 0.
VMDKRemoteImage::Open() Could not open the disk '[DATASTORE] DIRECTORY/VIRTUALMACHINE.vmdk' Error Text: 'Cannot connect to host' Error: '18000'
CDiskLayoutImplementation::DisableAutoMount: AUTOMOUNT is already disabled
VMwareVirtualSystem::MountDisksUsingVddk() - Enter
VDDK-Warn: Refusing to set temp directory second time 'C:\Windows\TEMP\vmware-SYSTEM' to 'C:\Windows\TEMP\vmware-SYSTEM'.
VDDK-Log: Mntapi_Init Asked - 1.0 Served - 1.0 was successful,TempDirectory: C:\Windows\TEMP\vmware-SYSTEM.
VDDK-Log: TicketResolveHostName: Resolving IP address for hostname vcenter.
VDDK-Log: TicketResolveHostName: Resolved to {IP ADDRESS OF VCENTER}.
VDDK-Log: VixDiskLibVim: TicketLogin
VDDK-Warn: VixDiskLibVim: Login failure - VixError = 0.
VDDK-Warn: VixDiskLibProvider::NameBasedProvider::Get: Unable to open disk [DATASTORE] DIRECTORY/VIRTUALMACHINE.vmdk, openflags = 4 - VixError 0x4650.
VDDK-Warn: DiskLibProvider_GetDisk: Open failed - index 0.
VDDK-Log: Error 2 opening disk 0.
VDDK-Log: VixMntapi: Operation failed with system error: The system cannot find the file specified.
VMDKRemoteImage::mountDisks() Could not open the diskset. Error Text: 'A file was not found' Error: '4'
CDiskLayoutImplementation::SetAutoMount: Disabling AUTOMOUNT
Cause
This issue is caused by having the special character '&' in password for the account being used to backup the virtual machines or in the name of the virtual machine directory or name.
Solution
|
|
| Source | UMI |
| Value | V-79-57344-38721 |
| Description | Failed to mount one or more virtual disk images: |
| Source | ETrack |
| Value | 2030317 |
| Description | AVVI: unable to mount virtual disks when backing up is done through the vCenter when the & symbol is used in the password |
| Source | UMI |
| Value | V-79-57344-38278 |
| Description | Unable to find the metadata for a disk of the virtual machine
|
Related Articles
Legacy ID
351420
Article URL http://www.symantec.com/docs/TECH129185
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